• Department:IT
• Location:Barnsley, South Yorkshire, Hybrid working
• Salary Range:Competitive Salary plus 33 days holiday, Life Assurance and other great Company benefits
• Contract Type:Permanent

WE ENJOY WORKING TOGETHER AND CAN ALWAYS RELY ON EACH OTHER’S SUPPORT.

We like the people we work with and respect how good they are at their jobs. We’re all part of a big network with lots of opportunity, but each location also has its own thriving family, built on co-operation and openness. You’ll be part of a great team who will always support you, and make sure you feel fully informed about the direction of the business and your role in it.
We are looking for an Infrastructure Specialist to support the IT and Operations team across TrustFord. Working closely with the IT Senior management to ensure our standards and policies are met, in some cases exceeded. You will be forthcoming in your approach, looking ahead and be proactive ensuring that the infrastructure and service provided is best in class. You will demonstrate positive and affective stakeholder and customer engagement.

This service is responsible for providing technical support, Windows Systems based operating systems implementation of and adherence to security policy, system availability. Working as part of the Infrastructure & Operations Team this role will have responsibility for ensuring all Infrastructure and Processing Services responsibilities are met for UK BU supported Servers. The role requires in depth practical knowledge of a wide range of Infrastructure & Back Office products. This role also involves offering advice and guidance to the customer and liaising with 3rd parties on support issues where appropriate.

• Do you have a minimum of 5 years experience working in a support desk at a 3rd line capacity in technical support and infrastructure?
• Do you have a qualification and strong experience in Microsoft technology stack, including configuring and managing O365?
• Do you have expertise in Microsoft Cloud Services and in building and configuring virtual servers using Azure?

DUTIES/QUALITIES INCLUDE:

• Routine tasks need to be completed with limited supervision.
• Coach and mentor colleagues to drive the standard in customer care.
• Attending sites, town halls, meeting with General Managers to build rapport and to obtain feedback on support service offered.
• Ensuring all incidents are updated in a regular, accurate and timely manner. Escalating incidents when required.
• Perform systems administration activities such as performance tuning and data management.
• Monitoring and reviewing quality of service delivered.
• Interfacing directly with all service delivery teams on site.
• Creation, update and maintenance of the technical knowledgebase and documentation.
• Attending sites to support project role outs when required.
• Customer Service skills applied to difficult users.
• On call responsibilities within a pressurised support environment.
• Implementation of a scheduled program of patching & firmware/software upgrades.
  Together with our generous rewards and structured approach to training and development, we offer real job security and every opportunity to progress. So if you are committed and are looking for a career, please apply online.
  This is a Hybrid role working on site and also from home (the first 3 months during probation will be worked from the office full time, you will then move on to hybrid working from month 4).

FOR YOUR FIRST 2 DAYS IN THE BUSINESS, YOU’LL BE ATTENDING OUR FANTASTIC RESIDENTIAL INDUCTION ACADEMY. THIS IS AT A LOVELY HOTEL IN THE HEART OF THE NORTHAMPTON COUNTRYSIDE, WHERE YOU’LL LEARN ALL ABOUT OUR BUSINESS BEFORE YOU START YOUR NEW ROLE.

Our PPA is what makes TrustFord. Our Network Groups support us in allowing for every colleague to respect and care for one another no matter what… be it your race, ability, gender, or who you love. This helps us to develop inclusive and diverse teams, truly representative of the communities that we operate in. We welcome applications from everyone. We work with our colleague network Groups - including our Race, LGBTQ+, Disability and Gender Networks to increase the number of applications we receive from different backgrounds.
To request any adjustments, please ask this during the application stage or contact the Recruitment Team.
Happy to Talk Flexible Working - To help us be more inclusive, requests for flexible working will be considered at any point in your application or employment. Although we may deem this may not be suitable for every role, we will try and be supportive where we can. We would encourage you to contact our recruitment team to discuss any requirements you may have.
TrustFord is an equal opportunities employer and does not discriminate on any grounds other than ability to carry out the job role.
All offers of employment are subject to a background check.
We advertise our vacancies to attract candidates and not agency suppliers. If we need agency assistance then we will contact agencies from our Preferred Supplier List. Any speculative CVs we receive will not be accepted as an introduction

This service is responsible for providing technical support, Windows Systems based operating systems implementation of and adherence to security policy, system availability. Working as part of the Infrastructure & Operations Team this role will have responsibility for ensuring all Infrastructure and Processing Services responsibilities are met for UK BU supported Servers. The role requires in depth practical knowledge of a wide range of Infrastructure & Back Office products. This role also involves offering advice and guidance to the customer and liaising with 3rd parties on support issues where appropriate.

• Do you have a minimum of 5 years experience working in a support desk at a 3rd line capacity in technical support and infrastructure?
• Do you have a qualification and strong experience in Microsoft technology stack, including configuring and managing O365?
• Do you have expertise in Microsoft Cloud Services and in building and configuring virtual servers using Azure