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Infrastructure Specialist at Pomeroy

Trenton, Michigan, United States -

Full Time

Start Date

Immediate

Expiry Date

18 Feb, 26

Salary

0.0

Posted On

20 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Field Support, Installation, Repair, Maintenance, Customer Service, Analytical Skills, Problem-Solving, Communication Skills, Time Management, Organizational Skills, Office 365, Microsoft Applications, Service Now, Hardware, Software, Office Equipment

Industry

IT Services and IT Consulting

Description

Job Description Essential Job Functions • Provides on-site field support to customers including installation, and servicing and repairing systems and equipment. Verifies operational quality of system equipment. • Resolves customer issues in the areas of hardware installation, repair, upgrade, and maintenance. • Assists in investigating and resolving complex installations and maintenance matters of significance. • Instructs customers in the operation and maintenance of systems/equipment. • Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting. • Ability to walk and stand for several hours. • Will train the right candidate on automotive software and processes. Basic Qualifications • High school diploma or G.E.D. • 1-2 years of service desk or field support experience • Knowledge of Office 365, Microsoft applications, use of ticket system (Service Now preferred). • Experience working with the hardware, software, and office equipment products Other Qualifications • Good interpersonal skills to work with customers and other unit personnel • Good analytical and problem-solving skills • Good communication skills • Good time management and organizational skills • Ability to resolve hardware and software problems Work Environment • Office/Automotive Plant environment • Will require some weekend and holiday work • Shift work including afternoon and midnight shifts • Will require Overtime #LI-DNI

Responsibilities

The Infrastructure Specialist provides on-site field support to customers, including installation, servicing, and repairing systems and equipment. They resolve customer issues related to hardware installation, repair, upgrade, and maintenance.