Infrastructure Support Engineer at Henry Schein

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

11 Feb, 26

Salary

0.0

Posted On

13 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

IT Support, Microsoft Windows, Microsoft 365, Active Directory, Entra ID, Group Policy, Windows 11, Windows Server, Exchange Online, Endpoint Management, MDM Tools, Amazon Connect, Salesforce Service Cloud Voice, Networking Fundamentals, Cybersecurity, Technical Documentation

Industry

Medical Equipment Manufacturing

Description

Market Leader / Clear Mission and Values / Great Place to Work® 2025 Reward & Recognition programs / Vast range of Employee Benefits Free onsite parking and gym access / Close to Mascot train station At Henry Schein, our culture, and our people (Team Schein Members) are at the core of our business, and we are enormously proud that we have been certified a Great Place to Work® for the 6th consecutive year in 2025. In Australia Henry Schein is the leading supplier of dental solutions. Our Team Schein Members deliver the solutions health care professionals rely on to improve the performance of their practice so they can improve the lives of patients. About the role: Are you a tech-savvy problem solver with a passion for supporting people and systems? Join our dynamic IT Infrastructure team and play a key role in ensuring our national workforce stays connected, secure, and productive. We’re looking for an Infrastructure Support Engineer to provide hands-on support across nine sites nationwide, servicing approximately 450 employees. This role is one of two dedicated positions in our IT Infrastructure team, responsible for both end-user support and the administration of critical systems including servers, networks, cloud platforms, and cybersecurity. What You’ll Be Doing: Deliver Level 1 and Level 2 IT support to 450+ users across 9 sites Manage IT onboarding and offboarding processes Provision, maintain, and refresh laptops, iPhones, and iPads Support and maintain Production and Test servers Assist in the resolution of cybersecurity alerts Manage printers and AV equipment across all locations Support networking infrastructure (switches, routers, VPNs, wireless, cabling) Configure and support Amazon Connect contact center agents Administer cloud services and identity platforms (Office 365, Entra ID/Azure AD) Document and standardise technical support procedures What You’ll Bring: Experience, Education & Technical Skills Minimum 2 years in a similar IT infrastructure support role Tertiary qualification in IT discipline (such as Computer Science, Information Technology) Industry certifications (e.g., Microsoft, Cisco) are a plus Strong experience with Microsoft Windows environments and Microsoft 365 Proficiency in Active Directory, Entra ID (Azure AD), and Group Policy Solid understanding of Windows 11 and Windows Server 2019/2022 Experience with Exchange Online administration Familiarity with endpoint management and MDM tools (e.g., Telstra MDM) Exposure to Amazon Connect and Salesforce Service Cloud Voice Some knowledge of macOS and Linux Networking fundamentals (DNS, DHCP, VPN, ping, traceroute) Personal Attributes Excellent communication and interpersonal skills Calm, professional, and customer-focused approach Strong time management, problem solving and prioritisation abilities Self-motivated and able to work independently Collaborative team player with a proactive mindset Benefits you can enjoy: Free onsite parking + Free onsite gym Birthday leave 13 weeks paid parental leave Novated car lease options Ongoing professional development and training opportunities Health and wellness programs Reward and recognition programs + many more benefits! Why Join Us? You’ll be part of a supportive, fast-paced team that values innovation, reliability, and continuous improvement. This is a fantastic opportunity to grow your career in IT infrastructure while making a real impact across our national operations. Over 90 years ago Henry Schein borrowed $500 to start a corner pharmacy in Queens, New York, nearly 30 miles from Melville, New York, where our corporate headquarters resides today. In the depths of the Great Depression, Henry and his wife Esther made a bold bet on their future all while living their values of helping health happen and caring for their team and the community they served. Their belief paid off far beyond what Henry and Esther might have dared to imagine in 1932. Henry Schein is now a Fortune 500 Company powered by a network of people and technology to be the world’s leading provider of health care products, services and solutions to office-based dental and medical practitioners. Since our founding we have stayed true to Henry and Esther’s values which has allowed us to evolve, expand, and grow our Company. Now serving more than 1 million customers in 33 countries and territories, the Company's network of trusted advisors provides more than 1 million customers globally with more than 300 valued solutions that help improve operational success and clinical outcomes. We invite you to join approximately 25,000 Team Schein Members, who are critical to our success and are at the core of our Team Schein Values as our founders would have wanted. We live those values by ensuring that our culture focuses on the wellness of our team, which we accomplish by providing a safe space for individuals to develop and contribute authentically, with opportunities to give back to society and the communities where we live and work. No matter the role you are seeking, we encourage you to come be a part of a team that makes the world a healthier place. Henry Schein embraces diversity and is committed to providing equal opportunity to employees and applicants. If you are unable or limited in your ability to complete the application process, including the use or access of www.henryschein.com/careers, as a result of a physical or mental impairment, you can request reasonable accommodations. Please e-mail the appropriate email address below with the type of accommodation you are requesting. Please include your first and last name, phone number, position for which you are interested in applying and geographic location in your request. US Candidates: jobsupport@henryschein.com UK and Ireland Candidates: UKHSHRRecruitment@henryschein.co.uk Australia and New Zealand Candidates: APACCareers@henryscheinone.com Malaysia Candidates: CNHR@henryschein.com Italy Candidates: risorse.umane@henryschein.it It is important to us to offer different types of work arrangements. Please see the types we offer below: Work From Home: Work is performed directly from the TSM's home office. Hybrid: Time is scheduled between working from a TSM home office and at a company facility, as required. Onsite: Work is performed exclusively at a company facility. Field: Position requires traveling to different locations within a specific geographic territory, as assigned.

Responsibilities

Provide hands-on IT support across nine sites nationwide, servicing approximately 450 employees. Manage IT onboarding and offboarding processes, support critical systems, and ensure the national workforce stays connected and secure.