About the job

Location: Cambridge

Working Model: Hybrid; 3 days a week onsite (must live within 1 hour of site)

Role Type: Contract (12 months), opportunity for permanent conversion

Hours: Full-time

Overview

Allegis Global Solutions is recruiting on behalf of Featurespace, a VISA company. Featurespace is the world’s best enterprise software company at protecting people and organisations from the growing threats of fraud and financial crime. We achieve this through intellectual and thoughtful technological innovation focused on helping our customers succeed and grow. Our people are critical to our success and every one of us brings personality, heart, and professionalism to our work. At Featurespace we’ve cultivated an exciting, fun, and positive team atmosphere where everybody can contribute to solving our customers’ problems in an open, safe, and generous environment. We are always seeking to be the best at what we do and make our customers smile, and we’d like you to consider joining the team.

The Role

The Infrastructure Systems Administrator & Engineer will help us achieve our goals and deliver success on behalf of our customers by:

• Providing Infrastructure's internal 2nd line support service. This is our “Front Door”.
• Maintaining, securing & improving Featurespace's on-prem and cloud Infrastructure.
• Scheduling & executing regular maintenance tasks.

Responsibilities

As a company we hire people with a willingness to adapt to a variable role, so along with the key responsibilities below, we ask for ownership of any other duties as required.

• Triaging 2nd line infrastructure support tickets, project requests
• Monitoring-for, triaging & resolving infrastructure & application system issues
• Scheduled & manual systems maintenance, support, monitoring, audit, and reporting (including backup management, vulnerability remediation, configuration management)
• Standard infrastructure & application changes, commissioning & decommissioning
• Secure data transfer management (supporting business-customer project work)
• Delivering a quality service to exceed internal SLA & target Customer Satisfaction levels
• Working occasional Out of Hours to deliver critical maintenance
• Proactive service improvement projects

Minimum Skills & Experience

Extensive & wide-ranging experience with:

• AD, Azure, MS365 suite, Hyper-V, RDS, AWS, MFA, SSO, Identity & Access Management.
• Incident, change & problem management (incl. 3rd parties).
• Process-driven ITSM tooling (Jira, ServiceNow or similar).
• Backup technologies i.e. Veeam (local, Azure, AWS).
• DataCentre monitoring & out-of-band hardware management.
• OS & Application patching tools.
• Structured troubleshooting methodologies.
• Enterprise Microsoft systems installation, troubleshooting & maintenance.
• Powershell, VB etc.

Good familiarity with:

• Linux operating systems (i.e. Ubuntu, CentOS, RHEL, Alma).
• Ansible, Python etc.
• Experience within a compliance-driven, audited environment.

Preferred Skills & Experience

• Enterprise Storage technologies SAN, NAS (QSAN, DELL).
• LAN / WiFi & TCP/IP network troubleshooting.
• Familiarity of DevOps practices / CICD pipelines.
• Disaster Recovery / BCP test execution.
• Other virtualisation platforms such as OpenStack, VMWare etc.

Other Favourable Qualities

• Demonstrable, diverse systems administration experience.
• A natural and positive tendency to "apply lessons-learned".
• Technically proficient, personable, positively pragmatic.
• Detailed, focussed, process-orientated.
• Emotionally intelligent; owning and delivering solutions, escalating appropriately.
• Eager to improve the environment, yourself, and the team.

Reporting Structure

Line Manager: IT Infrastructure Manager

Senior Manager: Head of IT

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