HELP SHAPE THE DIGITAL BACKBONE OF A FORWARD-THINKING LOCAL AUTHORITY.

Basingstoke and Deane Borough Council is seeking a proactive and technically skilled IT Infrastructure Technician to join our dedicated IT team. This is a fantastic opportunity to contribute to the design, maintenance, and evolution of the council’s IT infrastructure—ensuring our systems are secure, resilient, and fit for the future.

THE COUNCIL SIGNS UP TO THE DISABILITY CONFIDENT SCHEME (FORMERLY KNOWN AS THE ‘TWO TICKS’ SCHEME). IF YOU HAVE DECLARED A DISABILITY ON THE APPLICATION FORM WE CAN GUARANTEE YOU AN INTERVIEW IF YOU MEET THE ESSENTIAL CRITERIA FOR THE JOB.

Basingstoke and Deane Borough Council is an equal opportunities employer and welcomes applications from all sections of our community.

MAIN PURPOSE OF THE ROLE

To provide hands-on support for the council’s IT infrastructure, assisting in the delivery and maintenance of technical solutions aligned with our IT Strategy and business needs.

️ KEY RESPONSIBILITIES

• Support the design, installation, and management of infrastructure components including hardware, storage, backup, networking, operating systems, applications, telephony, and connectivity.
• Contribute to corporate IT and digital projects, ensuring timely and high-quality delivery of assigned tasks.
• Maintain high security standards across all systems by applying updates, addressing vulnerabilities, and aligning with industry best practices.
• Provide third-line support for complex issues affecting multiple users or critical services.
• Monitor and manage backup environments, ensuring data integrity and compliance with service transition protocols.
• Administer and support the council’s telephony systems (Mitel, Microsoft Teams) and email environment.
• Assist in procurement, configuration, and deployment of new solutions and upgrades.
• Participate in meetings with internal stakeholders and third-party vendors to ensure smooth project delivery and service continuity.
• Identify opportunities for process and technology improvements across the infrastructure landscape.