Ref#: W163350
Department: Information Technology
City: Munich
State/Province: Bavaria
Location: Germany
Company Description
Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren’s reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets.
Position Overview
We’re seeking a talented IT Infrastructure Workplace Specialist to join our Munich team, providing Level 2 support for our office, showrooms, and retail locations across Germany. Reporting to the Manager of IT Client Services for Italy, Germany, and Scandinavia, you’ll be part of delivering excellence in technical support that matches our iconic brand.
Essential Duties & Responsibilities

What You will do:

• Provide expert Level 2 technical support for Windows 11, macOS, and mobile devices
• Manage and resolve support tickets through ServiceNow for German and Italy operations
• Support hybrid workplace technology including video conferencing and collaboration tools
• Configure and maintain RL IT equipment and systems
• Assist with office moves and equipment setup
• Support mobile device management through Intune Management
• Configure and manage MS authenticator
• Maintain IT asset inventory and management
• Ensure the highest level of customer service to all Ralph Lauren users
• Build Hardware machine with Corporate Windows Image

Experience, Skills, and Knowledge

MUST-HAVE SKILLS:

• 2-5 years of Level 2 IT support experience
• Strong knowledge of Microsoft O365 suite and Windows 11/10
• Experience with macOS and iOS devices in enterprise environment
• Excellent communication skills in English and German (Italian is an option)
• ServiceNow ticket management experience
• Strong problem-solving abilities and customer service focus
• Acknowledge about remote support tools (Zoho and Beyond trust)

GREAT-TO-HAVE SKILLS:

• Experience with:
• 
  
  
  
• MDM platforms (Intune)

• Virtual meeting platforms (Teams, Zoom)
• Active Directory and network fundamentals
• Cloud services and security
• JAMF Pro for Mac management
• SCCM server acknowledge

• Provide expert Level 2 technical support for Windows 11, macOS, and mobile devices
• Manage and resolve support tickets through ServiceNow for German and Italy operations
• Support hybrid workplace technology including video conferencing and collaboration tools
• Configure and maintain RL IT equipment and systems
• Assist with office moves and equipment setup
• Support mobile device management through Intune Management
• Configure and manage MS authenticator
• Maintain IT asset inventory and management
• Ensure the highest level of customer service to all Ralph Lauren users
• Build Hardware machine with Corporate Windows Imag