Infusion Intake Specialist at Piedmont HealthCare PA

Statesville, North Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

19 Aug, 26

Salary

0.0

Posted On

21 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Insurance Pre-authorization, Medical Terminology, EHR Systems, Patient Scheduling, Infusion Therapy Management, Inventory Control, Patient Liaison, Medical Billing Support, Clinical Coordination, Interpersonal Communication

Industry

Medical Practices

Description

Description GENERAL SUMMMARY OF DUTIES: An infusion Coordinator serves as the central liaison between patients, providers, and clinical staff to schedule, authorize, and manage infusion therapies. They ensure all documentation, insurance pre-authorizations, and logistical resources are secured for treatment. This role improves patient flow, manages scheduling, and maintains accurate records in Electronic Health Records (EHR). SUPERVISED RECEIVED: Reports to Physician or Office Manager SUPERVISION EXERCISED: None. ESSENTIAL FUNCTIONS: Intake & Authorization: Initiate and obtain pre-authorizations and pre-certifications from insurance companies for infusion treatments. Scheduling & Logistics: Coordinate patient appointment scheduling with nursing staff, providers, and pharmacy, tracking and managing inventory. Patient & Provider Liaison: Act as the primary contact for patients regarding appointment guidance and coordinate with clinicians for treatment plans. Documentation & Compliance: Maintain, document, and verify insurance benefits, patient financial responsibility forms, and treatment plans in EHR. Administrative Support: Support the infusion administration process, addressing billing issues, and managing incoming referrals. Requirements EDUCATION: High school diploma or equivalent is required; some positions may require a medical assistant certification. EXPERIENCE: Previous experience in a healthcare setting, specifically with insurance pre-authorizations, medical terminology, and EHR Systems. Clinical Knowledge: Familiarity with medication, terminology, and infusion therapies. Communication: Strong interpersonal skills for interacting with patients, doctors, and insurance representatives. Organization: Ability to manage multiple tasks, such as scheduling and inventory control, in a fast-paced environment. REQUIREMENTS: Experience specifically within an infusion setting. Experience in a nursing role or as a clinical coordinator. KNOWLEDGE AND SKILL REQUIREMENTS: Proficiency in EHR systems, medical terminology, and strong communication skills to interact with patients and providers. Previous experience in a medical office, home infusion, or specialty pharmacy. ENVIRONMENTAL WORKING CONDITIONS: Office setting, well-ventilated and well-lighted. PHYSICAL/MENTAL DEMANDS: Sitting/standing for long periods of time. Requires eye-hand coordination and finger dexterity. Must be able to view computer screens for long periods. Occasional stress-related to workload and customers with problems.

Responsibilities

Acts as the central liaison between patients, providers, and clinical staff to manage the scheduling and authorization of infusion therapies. Responsible for securing insurance pre-certifications and maintaining accurate patient records within the EHR system.