Ingeniero de Servicio GSC at General Motors

Santiago, Santiago Metropolitan Region, Chile -

Full Time

Start Date

Immediate

Expiry Date

27 Jun, 26

Salary

0.0

Posted On

29 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Vehicle Diagnostic, Repair Support, Technical Escalation, Product Problem Resolution, Territory Management, Dealership Service Readiness, Techline Products, Case Management, KPI Monitoring, Data Analysis, Microsoft Office, English, Driving

Industry

Motor Vehicle Manufacturing

Description

Job Description Hybrid: For this position, employees are required to be on site 3 times per week (Tuesday, Wednesday, and Thursday). Service Engineer What you will do (Responsibilities): Provide vehicle diagnostic and repair support, acting as an escalation point for complex technical cases. Diagnose issues and direct repair solutions on customer vehicles to reduce vehicle repurchases and warranty costs. Support product problem resolution and provide territory management assistance. Deliver dealership service readiness feedback and support Techline products at GM Dealerships and authorized facilities, including selected GM Fleet accounts. Manage and analyze critical customer cases, focusing on commercial and legal solutions. Monitor and manage area KPIs aligned with annual planning objectives. Demonstrate and promote GM values and cultural behaviors, holding self and others accountable. Perform other related duties as assigned. Your skills and abilities (Required Qualifications): Bachelor’s degree in Engineering. Minimum of 2 years of experience in similar roles. Intermediate proficiency in Microsoft Office. Intermediate English level (written and conversational). Valid driver’s license. Availability to travel locally approximately once per month (frequency may vary based on business needs). Availability to travel internationally up to twice per year (frequency may vary based on business needs). Availability to work in Ciudad Empresarial, Santiago, Chile, under a hybrid work model (3 days onsite per week). What can give you a competitive edge (Preferred Qualifications): Knowledge of data analysis tools, particularly Power BI. This role is categorized as hybrid. This means the selected candidate is expected to report to a specific location at least 3 times a week {or other frequency dictated by their manager}. The selected candidate will be required to travel on a regular basis (25-50%) for this role. This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate. About GM Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all. Why Join Us We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team. Non-Discrimination and Equal Employment Opportunities General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers. We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire. Accommodations General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us or call us at 1-800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying. We are leading the change to make our world better, safer and more equitable for all through our actions and how we behave. Learn more about: Our Company Our Culture How we hire Our diverse team of employees bring their collective passion for engineering, technology and design to deliver on our vision of a world with Zero Crashes, Zero Emissions and Zero Congestion. We are looking for adventure-seekers and imaginative thought leaders to help us transform mobility. Explore our global locations We are determined to lead change for the world through technology, ingenuity and harnessing the creativity of our diverse team. Join us to help lead the change that will make our world better, safer and more equitable for all by becoming a member of GM’s Talent Community (beamery.com). As a part of our Talent Community, you will receive updates about GM, open roles, career insights and more. Please note that filling out the form below will not add you to our Talent Community automatically; you will need to use the link above. If you are seeking to apply to a specific role, we encourage you to click “Apply Now” on the job posting of interest.

Responsibilities

The Service Engineer will provide vehicle diagnostic and repair support, acting as an escalation point for complex technical cases and directing repair solutions to reduce vehicle repurchases and warranty costs. Responsibilities also include supporting product problem resolution, managing critical customer cases, and monitoring area KPIs aligned with annual objectives.