Ingénieur Service Terrain Presses Indigo h/f at HP Law

Lyon, Auvergne-Rhône-Alpes, France -

Full Time

Start Date

Immediate

Expiry Date

09 Feb, 26

Salary

0.0

Posted On

11 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Knowledge, Customer Relationship Management, Technical Support, Field Service Management, Preventive Maintenance, Process Improvement, Effective Communication, Results Orientation, Learning Agility, Digital Fluency, Customer Centricity, Electrical Engineering, Electromechanics, Electronics, Safety Standards, Automation Chemistry

Industry

IT Services and IT Consulting

Description

Utilizes technical knowledge to operate a designated technology area (e.g., server administration, technical security management, performance management) or customer group with moderate risk and complexity. Integrates technical acumen and business insight to formulate solutions for customers. Resolves the majority of technical incidents, within the designated technical area, independently, and collaborates with team members for resolution of more complex or cross-technology incidents. Provides solutions to preemptively address issues within the area of responsibility, recognizes potential escalations and proactively notifies management. Implements organization's solutions to fulfill moderately complex customer requirements within the designated technical responsibility. Identifies potential supplementary services that could drive future service revenue growth. Offers technical consultation during discussions related to contract renewals and exerts influence over delivery decisions on assigned account plans. Builds and maintains strong relationships up to senior management level in assigned accounts. Develops conclusions, recommendations, and written reports, contributing proactively through research and data analysis support, and sharing knowledge to foster a knowledge management culture. Works independently on moderate scope problems, applying professional expertise, exercising judgment, and resolving various issues by following company policies and procedures. Impacts immediate team and acts as an informed team member providing analysis of information and limited project direction input. Complexity Responds to routine issues within established guidelines. Disclaimer This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management. Four-year or Graduate Degree in Computer Science, Information Systems, or any other related discipline or commensurate work experience or demonstrated competence. Automation Chemistry Commissioning Customer Relationship Management Customer Support Electrical Engineering Electromechanics Electronics Environment Health And Safety Field Service Management Hand Tools Key Performance Indicators (KPIs) Operating Systems Preventive Maintenance Process Improvement Safety Standards Technical Services Technical Support Effective Communication Results Orientation Learning Agility Digital Fluency Customer Centricity

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Responsibilities

The role involves utilizing technical knowledge to operate within a designated technology area and resolving technical incidents independently. It also includes building strong relationships with senior management in assigned accounts and providing proactive solutions to customer requirements.