COMPANY OVERVIEW

“Vascommers” aim to deliver BRIGHT solution for your business. We have established partnerships with telecommunication companies and banks to build and develop a branchless banking system, server-based e-money system, and internal information systems. We enhance the experience of many business lines who need to grow and spread their market area towards many cities in Indonesia. Vascomm also working in the field of Internet of Things (IoT) to develop future technology like smart homes/office and smart city. At Vascomm, we believe that everything can be enhanced.
We’re looking for full-stack engineers to develop virtual account platform in the financial technology business. The person will be helping the back end and front end development of the platform and are a critical part of the success of the development.

RESPONSIBILITIES

The IT Operation and Maintenance Apps role is responsible for monitoring and maintaining application systems, addressing user complaints, and supporting the development team. This role requires strong analytical skills, a basic understanding of server management, and effective communication skills to resolve issues and support end users efficiently.

KEY RESPONSIBILITIES:USER COMPLAINT HANDLING: RECEIVE, ANALYZE, AND RESOLVE USER COMPLAINTS RELATED TO APPLICATIONS VIA WHATSAPP, EMAIL, OR TICKETING.DATABASE AND LOG ANALYSIS: REVIEW AND ANALYZE LOGS AND DATABASE ENTRIES TO DIAGNOSE ISSUES. BASIC MYSQL SKILLS ARE ESSENTIAL FOR TROUBLESHOOTING.DAILY SYSTEM CHECKS: CONDUCT REGULAR CHECKS ON THE DATABASE AND SERVER TO ENSURE SMOOTH APPLICATION FUNCTIONALITY.SERVER MAINTENANCE: ACCESS SERVERS VIA SSH FOR ROUTINE MONITORING AND LOG RETRIEVAL, MAINTAINING OPTIMAL PERFORMANCE.FOLLOW-UP AND COORDINATION: LIAISE WITH THE DEVELOPMENT TEAM WHEN ISSUES REQUIRE FURTHER ESCALATION OR ADDITIONAL SUPPORT.REPORT GENERATION: PREPARE INTERNAL AND EXTERNAL REPORTS ON APPLICATION STATUS, COMPLAINT RESOLUTIONS, AND MAINTENANCE ACTIVITIES.EMPLOYEE BENEFITS

• 8 Hours flexible Working Time
• Fun working place
• Support and Clear Supervision
• Competitive Salary
• Overtime and Business Trip Fees
• Health Insurance Program
• Project commission
• Bonus Based Program
• Employee Training and Development
• Career Path
  Onsite Jakarta Pusat, Indonesia

Requirement

• Minimum Diploma (D3) in Information Technology, Computer Engineering, or related fields.
• Preferably with 2 years experience in IT Helpdesk or technical support roles.
• Proficient in Windows OS and Microsoft Office.
• Basic MySQL skills for querying and data analysis.
• Basic SSH knowledge for accessing and navigating servers.
• Understanding of ticketing processes to manage and resolve complaints efficiently.
• Strong communication skills to interact with users and relay information effectively to the development team.
• Strong organizational skills for documentation and reporting.
• Ability to work both independently and collaboratively with a team.
• Willingness to work in shifts to provide 24/7 support.
• Preferably currently open to work and able to join ASAP without notice period.