Initial Accreditation, Service, Delivery and Improvement Officer at New South Wales Government

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

08 Jun, 26

Salary

0.0

Posted On

10 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Service Delivery, Continuous Improvement, Operational Service Delivery, Assessment, Administrative Processes, System Improvement, Process Improvement, People Leadership, Stakeholder Collaboration, Data Analysis, Risk Identification, Policy Interpretation, Workload Coordination, Change Management, Team Coordination, Quality Assurance

Industry

Law Enforcement

Description

Guiding the future of NSW education Position detail Clerk Grade 9/10 Ongoing, full-time role Close to Wynyard station & hybrid work arrangements available About us At the NSW Education Standards Authority (NESA), we are dedicated to carrying out meaningful work that drives improvements and elevates student achievement across NSW, now and into the future. We accomplish this by supporting all school sectors with high-quality syllabuses, assessment (including managing the HSC and NAPLAN), teaching standards (e.g., accrediting teachers) and school environments (including setting and monitoring school standards). NESA is a unique organisation in NSW (of around 740FTE staff) with significant state-wide impact, visit our website to learn more about the important work we do. About the role The Initial Accreditation Service and Delivery Officer plays a key role in supporting the delivery and continuous improvement of initial teacher accreditation services in NSW. Working within the Teacher Education and Accreditation directorate, this role oversees operational service delivery across the Initial Teacher Accreditation (ITA) team to ensure consistent, high-quality assessment and administrative processes. This is an opportunity for someone who enjoys improving systems and ways of working while supporting a high-volume operational environment. You will work closely with the Lead, Initial Accreditation Service and Delivery to identify opportunities to strengthen processes, implement improvements, and enhance the experience of applicants and stakeholders. The role also provides the opportunity to lead people, collaborate across teams and contribute to strategic initiatives that support confidence in NESA’s teacher accreditation processes. On a day-to-day basis you will be responsible for: Monitoring service delivery across ITA workstreams to ensure consistent application of NESA policies, procedures and operational standards. Providing guidance and support to Team Leaders to strengthen capability, coordinate workloads and maintain high-quality assessment and administrative practices. Analysing operational data to identify risks, issues, trends and bottlenecks, and recommending improvements to support timely and accurate service delivery. Supporting the implementation of improvements to systems, workflows and processes by coordinating feedback, testing changes and supporting consistent adoption across the team. Reviewing and updating internal documentation, procedures and guidance materials to ensure clarity, compliance and effective risk management. Providing advice on complex or escalated initial accreditation cases and policy interpretation, with recommendations aligned to NESA policy. Working with the Lead, Initial Accreditation Service and Delivery to plan priorities, support team readiness for change initiatives and ensure alignment with directorate priorities. Supporting communication and engagement with internal and external stakeholders and contributing to projects and initiatives across the Initial Accreditation team and broader directorate. Our ideal candidate will have: Demonstrated experience leading or coordinating teams in a fast-paced operational environment, including managing workloads, supporting performance and promoting consistent, high-quality practice. Experience monitoring service delivery and identifying opportunities to improve systems, processes or customer experience. Strong analytical skills and the ability to interpret operational data to identify trends, risks and opportunities for improvement. Well-developed communication and stakeholder engagement skills, with the ability to provide clear advice and build effective working relationships with colleagues and external stakeholders. The ability to manage competing priorities and maintain accuracy and service quality in a high-volume environment. Knowledge of current policies, processes and issues relating to teacher accreditation in NSW. Demonstrated experience in successfully developing and maintaining strong relationships and effective ways of working with colleagues and stakeholders. Demonstrated experience in leading people in a fast-paced environment, including coordinating workloads, supporting performance, and promoting consistent, high-quality practice. Essential requirements Tertiary qualifications in a relevant discipline or demonstrated equivalent relevant professional experience. Note: A current NSW Working with Children Check (WWCC) clearance for paid employment is required before commencing in this role. It is not required at the application stage. The cost of the WWCC clearance is the responsibility of the successful applicant. We invite you to download the role description for additional information on the position. At NESA you will benefit from: An organisation where your contribution has a big impact. An enviable CBD location (all modes of transport nearby, and excellent coffee and eateries) with refurbished offices. Flexible working arrangements and generous leave entitlements. Access to discounted health and fitness memberships via Fitness Passport, an employee assistance program and annual flu vaccinations. Salary packaging options. Working in a purpose driven and ethical organisation with committed colleagues. Ready to join us? Select apply and attach an up-to-date résumé (maximum 2 pages) and a cover letter (maximum 1 page). Also address the 2 targeted questions below in your online application (maximum of 500 words per response - approximately): Explain your experience improving service delivery in a high‑volume operational environment, including the improvements you introduced and the results achieved. Share an example of a time when you have applied customer feedback, data, or insights to identify an issue in a process or service. What actions did you take and how did they improve the customer experience? Advice on applying for NSW Public Sector roles If you need reasonable adjustments for the recruitment process and workplace, please reach out to recruitment@nesa.nsw.edu.au Close date: Tuesday, 17 March at 11.59pm AEST Thank you for your interest, we look forward to receiving your application. Important information NESA’s Statement of Commitment to Child Safety All children and young people have the right to be respected, feel safe, be safe, and protected from harm. NESA is committed to child safety and child safe practices underpinning our purpose of helping children and young people leave school, ready to take advantage of life’s opportunities and rise to its inevitable challenges. We particularly welcome applications from Aboriginal and Torres Strait Islander people, people with disability, people of all ages, genders, cultural and linguistic backgrounds and the LGBTQIA+ community. Visa sponsorship is not available for this position. For ongoing roles, you must be an Australian or New Zealand citizen or an Australian Permanent Resident. Australian Temporary Residents may be considered for a fixed term contract for the length of their visa, depending on the requirements of the hiring area and the position. A Talent Pool (valid for 18 months) may be created for future ongoing and temporary roles.

Responsibilities

This role supports the delivery and continuous improvement of initial teacher accreditation services by overseeing operational service delivery, ensuring consistent assessment and administrative processes, and coordinating workloads for high-quality practice. Responsibilities include monitoring service delivery, analyzing operational data to recommend improvements, updating documentation, and advising on complex accreditation cases.