ABOUT US

The Salvation Army is a Christian movement and one of Australia’s largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.
Join Us in Making a Real Difference
About The Role
Are you passionate about supporting individuals and families experiencing homelessness? Do you want to be part of a team that is committed to compassion, respect, and justice? The Salvation Army is seeking a dedicated and empathetic Initial Assessment and Planning (IAP) Worker to join our mission-driven team in West Metro Melbourne.
At The Salvation Army, we believe in transforming lives with love, care, and dignity. As an Initial Assessment and Planning Worker, you will be on the frontline of our crisis response – offering immediate support, guidance, and access to safe, affordable accommodation for people at risk of or experiencing homelessness.
Reporting to the Team Leader, this is a permanent full-time position, based in Sunshine, VIC.
Compensation is in accordance with SCHADS Award Level 5.

You Will Successfully

• Provide person-centred assessments and help individuals and families access essential housing options
• Connect clients to support services, community resources, and The Salvation Army’s wider network
• Develop action and safety plans that address immediate risks, vulnerabilities, and support pathways
• Offer trauma-informed, strengths-based support tailored to those with complex needs
• Collaborate with dedicated professionals who share a vision for a just and inclusive society

This is more than a job — it’s an opportunity to walk alongside people in their toughest moments and help them rediscover hope, safety, and stability.

You Will Have

• Compassion and resilience, working with a calm and optimistic approach
• Experience in working with individuals who present with complex needs
• Strong communication, where you can navigate difficult conversations with empathy and clarity
• Confidence in building collaborative relationships with clients, colleagues, and external stakeholders
• Alignment with The Salvation Army’s values of Integrity, Compassion, Respect, Diversity, and Collaboration
• A relevant Tertiary qualification in Social Work, Welfare, or a related field – or significant relevant experience
• The ability to undertake thorough assessments, manage referrals, and develop support plans
• A commitment to culturally safe, inclusive, and client-focused practice
• A current Working with Children’s Check

What We Offer

The Salvos offer eligible employee’s a well-balanced package of meaningful benefits including:

• Salary packaging up to $15,900 tax free + $2,650 meal entertainment benefit
• Generous Paid Parental leave for primary (12 weeks) & secondary carers, Purchased Leave Scheme (up to 8 weeks) and 5 days paid leave per year to experience working in other TSA programs or activities
• Access to EAP and health & wellness initiatives incl Fitness Passport
• Ongoing training and development opportunities that enhance on the job skills and proficiency
• Rewarding and fulfilling purpose driven careers that have positive and sustainable / social impacts

Apply today and help create lasting impact
If you’re ready to use your skills to bring real change to the lives of those experiencing homelessness, we want to hear from you.
Apply now to join a team where your work truly matters.
The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.
The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.
We value Integrity, Compassion, Respect, Diversity, and Collaboration

Please refer the Job description for details