Injury Management Advisor at Gallagher

Melbourne, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

22 Jun, 26

Salary

0.0

Posted On

24 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Injury Management, Claims Management, Medical Claims Management, Workers Compensation, Treatment Plan Review, Legislation Implementation, Critical Thinking, Customer Service, Communication, Interpersonal Skills, Coaching, Mentoring, Empathy, Precision, Partnership, Stakeholder Liaison

Industry

Insurance

Description

Introduction At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose. Overview As an Injury Management Advisor, you will use your expertise in injury management to provide advice and assistance to claims staff to promote appropriate injury management for injured workers, which will in turn translate into durable Return to Work outcomes relating to Workers Compensation claims. This position is centred on a customer-focused workers compensation claims service, ensuring timely, educated and informed medical claims management decisions are made, with an objective to improve outcomes all parties involved. How you'll make an impact Responsibilities Implementing your Personal Injury expertise in the review of complex medical requests arising from Worker’s Compensation claims Collaborating with Case Managers and Treating Health Providers to review and make recommendations for treatment plans for injured workers based on medical advice and evidence Liaising with Medical Advisors relating to specialised and niched requests for surgery and treatment to ensure Worksafe and industry guidelines are being adhered to as part of treatment requests Advising employers, employer consultants and other stakeholders with updates regarding injury management strategies Providing quality customer service to injured workers, employers, employer consultants & other stakeholders Providing Injury Management expertise and advice, as well as coaching and mentoring to claims managers About you Qualifications Tertiary qualifications within Allied Health or the Personal Injury industry Work experience within the personal injury management or Workers Compensation industry Expertise in implementing relevant legislation as part of decision making within the insurance industry Attention to detail and critical thinking skills and an aptitude for working in a fast-paced environment Coaching and mentoring skills Excellent customer service, communication and interpersonal skills What we can offer you Attractive remuneration packaging and hybrid work arrangements including Work from Home Paid Leave: Generous Paid Parental Leave and reproductive leave to support your family needs Supportive Environment: A friendly, flexible, and inclusive working environment with great team support and rewarding opportunities Career Growth: Exciting career advancement prospects as our company continues to grow Ongoing Education: Continuous education and development opportunities through external and internal programs Recognition and Support: Service recognition awards and employee assistance programs for you and your immediate family members Wellbeing Focus: A commitment to your wellbeing through our peer support program, corporate health insurance discounts, and wellness programs Additional Benefits: Access to additional purchased leave, novated leases, and the Gallagher Rewards Program, which includes discounts and cash-back offers from hundreds of retailers. Birthday Club: Enjoy a day off during your birthday month on GB To Apply: Does this sound like the perfect job for you? We want to hear from you today! Click on "Apply for this Job" to join our team. Eligibility: To be considered for this opportunity, you must have the right to live and work in Australia. Equal Opportunity Employer: Gallagher Bassett is an Equal Opportunity Employer and encourages Indigenous Australian applicants to apply. As a member of the Diversity Council Australia, we embrace diversity in the workplace and will make reasonable accommodations for known physical or mental limitations of an otherwise qualified applicant with a disability, unless it imposes an undue hardship on our business operations. Join us and be part of a team that values your growth and wellbeing!

Responsibilities

The Injury Management Advisor will leverage expertise in injury management to advise claims staff, promoting appropriate management for injured workers to achieve durable Return to Work outcomes for Workers Compensation claims. This involves reviewing complex medical requests, collaborating on treatment plans with providers, and advising stakeholders on injury management strategies.