Inn Operations Manager at Noble House Hotels & Resorts

Chatham, Massachusetts, United States -

Full Time

Start Date

Immediate

Expiry Date

15 May, 26

Salary

60000.0

Posted On

14 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Hospitality, Leadership, Problem-Solving, Guest Experience Oversight, Front Desk Supervision, Staff Training, Issue Resolution, Housekeeping Coordination, Scheduling, Staffing, Inventory Management, Petty Cash Handling, Gratuity Distribution, Communication, Organization, Customer Service

Industry

Hospitality

Description

Description WE ARE The Chatham Inn, Cape Cod’s only Relais & Châteaux and Forbes Five-Star hotel, is a luxurious boutique hotel with 18 guest rooms that blends the soul of a historic inn with modern decor and amenities, along with Cuvee, our fine dining restaurant and wine bar. Named as one of the Top 20 Hotels for Best Service in the United States and Top 20 Most Romantic Hotels in the United States, Chatham Inn Relais & Châteaux has been rated the #1 Hotel in Chatham, #1 on Cape Cod, Top 50 Hotels in the United States, one of the Top 1% of all Hotels in the World, and one of only 340 Forbes Five-Star hotels in the world. OUR CULTURE | Individual Distinction, Collective Soul At Noble House Hotels & Resorts, our philosophy emphasizes "location, distinction, and soul." Our properties are not a "one-size-fits-all." And neither are our team members. We are a group of individuals that share a passion for hospitality. We let our personalities shine, and we like to have fun. A day in the life... An Inn Operations Manager helps support the Innkeeper with day-to-day functions. The job blends hospitality, leadership, and hands-on problem-solving along with administrative work. Key Responsibilities: Guest experience oversight: Ensuring check-ins, check-outs, and guest interactions are smooth and welcoming. Front desk supervision: Training and guiding front desk staff, handling escalated guest issues, and maintaining service standards. Housekeeping coordination: Inspecting rooms and communicating with housekeeping teams. Scheduling & staffing: Creating staff schedules, monitoring attendance, and supporting hiring or onboarding. Inventory & supplies: Tracking linens, amenities, cleaning products, and ordering replacements when needed. Financial tasks: Handling petty cash, distribution of gratuities to The Front desk staff. Requirements You own this if you have… Proven experience working in an Inn or within Guest Services in Hotel/Resort or similar leadership role in a luxury, Forbes 5-star, or equivalent establishment Familiarity with property-management systems (PMS) Calm, confident communication Ability to multitask under pressure Strong organizational habits Customer-service mindset Leadership and coaching ability We’ve got you covered… At The Chatham Inn, we are proud to offer our team members the best perks and benefits. State Health Insurance; Company Dental and Vision; 401K - Contribution and Matching On Demand Pay- your pay before payday Team Member/Family/Friend home and restaurant discounts within Noble House Hotels & Resorts (nationwide) Noble House Hotels & Resorts are proud to encourage and support an environment where everyone can be a successful team member (come as they are) as their true authentic self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team (rooted in family) and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance.

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Responsibilities

The Inn Operations Manager supports the Innkeeper with daily functions, blending hospitality, leadership, and hands-on problem-solving with administrative duties. Key tasks include ensuring smooth guest interactions, supervising the front desk, coordinating housekeeping, managing schedules, overseeing inventory, and handling basic financial tasks like petty cash.