WE’RE MORE THAN JUST A TEAM – WE’RE A COMMUNITY DEDICATED TO MAKING A DIFFERENCE EVERY DAY.

At Olympia Hospitality, we create a fun, supportive environment where growth never stops, and success is celebrated together. Guided by our values of continuous improvement, accountability, concern for others, and trust, we foster a culture of collaboration and integrity. If you’re passionate, driven, and ready to thrive, we’d love to have you on our team. Apply today and build a career that inspires you!
The Innkeeper serves as the on-site leader for our 14-room luxury inn in the heart of Beacon Hill, Boston. This role exists to ensure every guest enjoys an exceptional, personalized experience while maintaining the highest standards of operational excellence and financial performance. Acting as both a strategic leader and a hands-on operator, the Innkeeper oversees all departments, fosters a culture of accountability and service, and supports team development. This position requires a visible presence on property, a flexible schedule—including evenings and weekends—and a commitment to stepping in where needed to meet guest expectations and business demands.

CORE SKILLS

• Leadership – ability to effectively motivate, mentor, coach & counsel others to perform well (including appropriate documentation)
• Customer Service – deliver hospitable service that is attentive, friendly, efficient and courteous; demonstrate patience, tact and diplomacy
• People Skills – ability to collaborate, create rapport, and work effectively with others
• Communication Skills – ability to effectively listen & communicate professionally, both verbally and in writing
• Problem-Solving & Analytical Skills – ability to identify the issue, collect and analyze information to understand the problem and effectively resolve. Identify, recommend, and implement best practices
• Judgment & Discretion – appropriately handle confidential and sensitive information
• Organizational & Time Management Skills – ability to appropriately schedule time to meet job demands, multi-task, prioritize, follow through, and work efficiently with limited supervision
• Aptitude & Adaptability – ability to learn quickly and adapt to changing priorities and business needs
• Composure – ability to maintain composure and work under pressure, managing stress to meet business demands. (Calmly handle all customer and employee interactions & issues)
• Attention to Detail – ability to follow instructions and achieve thoroughness and accuracy when accomplishing tasks
• Computer skills/ Technical Aptitude – proficiency in computer technology, i.e. e-mail, MS Word, Excel, & other hotel related systems. Utilize technology to enhance organizational efficiency
• Training – ability to share knowledge and act as a resource in teaching others to perform tasks efficiently and safely
  Experience / Education:
  The ideal candidate will bring 5–7 years of leadership experience within boutique, luxury, or lifestyle independent properties, with a background in both rooms and Food & Beverage
  strongly preferred. They will demonstrate proven success in leading teams with kindness, clarity, and high expectations, while maintaining a calm, solutions-focused
  approach to problem-solving. A strong command of financial management, including P&L oversight, budgeting, forecasting, and revenue management, is essential, along with
  expertise in luxury service standards and personalized hospitality. Proficiency in hotel systems (PMS, POS, OTA platforms) and Microsoft Office Suite is required, and familiarity
  with the Boston market—particularly the Beacon Hill neighborhood—is a plus.

Please refer the Job description for details