JOB SUMMARY
Join us at the Money and Pensions Service (MaPS) as an Innovation Development Manager and help shape the future of debt advice. In this dynamic role, you’ll coordinate the Debt Advice Modernisation Fund, evaluate its impact, and support the Technology and Innovation Forum to drive sector-wide innovation. Working closely with teams across Tech and Change, Policy, and Delivery, you’ll contribute to service development and stakeholder engagement—making a real difference to people in financial difficulty through smarter, more effective support.
You’ll be part of a dynamic team dedicated to helping people across the UK improve their financial wellbeing.
JOB DESCRIPTION
The Innovation Development Manager will report directly to the Senior Debt Advice Development Manager. In this role, you will be responsible for:
ESSENTIAL EXPERIENCE & SKILLS:
- Understanding of Innovation and Emerging technology – Awareness of how new technology and innovative service design approaches can support the growth of debt advice services.
- Knowledge of the Debt Advice Sector – Understanding of debt advice services, financial inclusion, and regulatory frameworks (e.g., FCA, MaPS standards).
- Stakeholder Engagement & Partnership Development – Ability to collaborate across teams, public bodies, and sector stakeholders to deliver on project objectives
- Technology & Digital Debt Advice Landscape – Understanding of how digital tools, technology infrastructure, and innovation impact debt advice delivery.
- Service Design & Delivery Models – Awareness of different debt advice delivery models (face-to-face, digital, telephone-based, hybrid) with a strong understanding of accessibility and the impact of vulnerable circumstances on service delivery.
- Technology & Sector Analysis – Ability to assess sector trends, anticipate future demand and horizon scan to inform investment decisions.
- Problem-Solving & Innovation – Ability to consider issues from multiple angles and navigate complex problems effectively.
DESIRABLE EXPERIENCE & SKILLS:
- Digital Transformation Experience – Understanding of the challenges, risks and opportunities of undertaking a digital transformation programme.
- Impact and Evaluation Insight – Ability to use data and evaluation to inform decisions and demonstrate outcomes.
- Community Engagement Understanding – Awareness of user research, informed by the needs of a complex customer base with high levels of vulnerable circumstances.
- Experience in Government or ALB Settings – Understanding of public accountability and commercial governance within central or arm’s-length bodies.
- Strategic and Innovative Thinking – Experience supporting change, innovation, or improvement in service models or funding strategies.
ABOUT US
The Money and Pensions Service (MaPS) is based in Bedford, in a recently renovated modern office. This is a wonderful opportunity for you to become an integral part of a dynamic organisation, working to help people across the UK.
At the heart of the Money and Pensions Service are our values – caring, connecting, and transforming, which are the foundation of our success. They permeate every area of our work and define all our business relationships and the way we work with each other. We’re not only looking for the best people to come and work for us, but we need people who align themselves with our values:
- CARINGWe care about our colleagues and the people whose lives we are here to transform.
- CONNECTINGWe will transform lives through our ability to make positive connections.
- TRANSFORMINGWe are committed to transforming lives and making a positive societal impact.
NATIONALITY REQUIREMENTS
This job is broadly open to the following groups:
- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements
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