POSITION SUMMARY:

The Inpatient Care Coordinator is responsible for supporting the process that manages all hospital and skilled nursing admissions, concurrent review, and discharge planning. The goal of the Inpatient Care Coordinator is to effectively support the in-patient management process by assuring the right information is provided timely to the RMG administrative management team, hospitalists’ and care managers.

EDUCATION AND / OR EXPERIENCE:

• High school graduate required; Associate in Arts degree preferred.
• Knowledge of Healthcare and Managed Care preferred.
• Typing 60 words per minutes with accuracy.
• Knowledge of computers, faxes, printers and all other equipment.
• Proficient in MS Office programs (i.e., Word, Excel, Outlook, Access and Power Point).
• Ability to deal with responsibility with confidential matters.
• Ability to work in a multi-task, high stress environment.
  Compensation: $25 per hou

• Anticipate our customer needs: Understand the wants and needs of customers, listen for cues and identify how to respond and what level of intervention they need.
• Refrains from discussing personal business in front of the customer or speak a foreign language different from the customer’s language.
• Greets patients, family members, and physicians in a positive manner by introducing self, speaking clearly and with confidence.
• Returns phone calls to customers and follows up with requests.
• Demonstrates the ability to follow through with requests, sharing of critical information, and getting back to individuals in a timely manner.
• Demonstrates honesty and integrity in everyday activities.
• Protects privacy for both patients and employees; ensures all personal health information is kept confidential i.e., (sensitive papers, charts, and reports are not in view of the public).
• Recognizes when an error has been made and immediately reports to appropriate manager.
• Functions as liaison between care managers, patients, physicians, and other healthcare providers.
• Communicates appropriately and clearly to management, co-workers, and physicians.
• Communicates using age appropriate language.
• Consults other departments as appropriate to provide for an interdisciplinary approach to the patient’s needs.
• Maintains quality monitors as assigned by Supervisor.
• Participates in orientation, instruction/training of new personnel.
• Participates in the efficient, effective, and responsible use of resources such as supplies and equipment.
• Performs other duties assigned by management.