Position Title: Inside Account Manager – Wireless Communications Company
Location: Pickering, Ontario, Canada
Employment Type: Full-Time
Reports To: Sales Manager
Industry: Wireless Communications / Telecom Services

POSITION OVERVIEW

We are seeking a driven and customer focused Inside Account Manager to play a key role in driving revenue growth while building strong, long-term client relationships and identify new business opportunities. The successful candidate will manage both inbound and outbound sales activities, ensuring a seamless customer experience through responsiveness, accuracy, and professionalism.

QUALIFICATIONS

• Experience in inside sales, account management, or business development, ideally in telecommunications or technology.
• Strong communication skills (verbal and written), with the ability to engage effectively with clients at all levels.
• Proficiency with sales strategies, including lead generation, qualification, and closing techniques.
• Strong organizational skills, attention to detail, and ability to manage multiple opportunities simultaneously.
• Adaptability, problem-solving skills, and critical thinking to succeed in diverse sales scenarios.
• Experience working with CRM platforms to manage pipelines and customer interactions.

KEY RESPONSIBILITIES

• Conduct outbound calls, emails, and video meetings to generate and qualify new business opportunities.
• Respond promptly to inbound inquiries, identifying opportunities for cross-selling and upselling.
• Build, strengthen, and maintain customer relationships through consistent follow-up and engagement.
• Prepare accurate quotes, proposals, and process orders to ensure a reliable and positive client experience.
• Handle customer escalations with professionalism by actively listening and delivering effective solutions.
• Maintain accurate CRM records, track pipeline activities, and provide regular progress reports.

We believe in investing in our people and promoting from within. High performing Inside Account Manager will have the opportunity to grow into roles such as:

• Account Executive – leading larger, strategic client accounts.
• Territory or Regional Sales Manager – expanding responsibility across markets.
• Sales Leadership – mentoring junior sales staff and contributing to overall sales strategy