WHO ARE WE?

Solid reputation, passionate people and endless opportunities. That’s Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers – and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.

• Knowledge and understanding of all new home warranty policies and application laws and regulations (extensive on the job training provided)
• Providing clear written explanation of claims process and coverage to all customers, including all position letters.
• Working with both homeowner claimants and builders/developers in accordance with Claim Handling Guidelines which includes telephone, email and letter communications.
• Requesting and reviewing all relevant information and documents in coverage determination.
• Referring all files above settlement authority, with recommendations for resolution, to Unit Manager and follows up through closure.
• Ensuring proper documentation of all steps and communication on claim files.
• Working with underwriting and keeping them appraised of claim development to ensure all relevant information is considered in the builder’s risk assessment.
• Documenting claims files in accordance with Best Practices within Claim platform.
• Ensuring that all claim files and company information are kept confidential.
• Managing files in accordance with established Best Practices.
• Obtaining and analyzing applicable policies, building codes and other relevant documents which may have an impact on the adjustment of the claim.
• Establishing timely and accurate claim and expense reserves.
• Perform other duties as assigned.