Inside Commercial Sales + Shop Help / Henderson, KY at Purcell Tire & Service Centers

Henderson, Kentucky, United States -

Full Time

Start Date

Immediate

Expiry Date

14 Jun, 26

Salary

0.0

Posted On

17 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Sales, Customer Service, Point of Sale System, Cash Handling, Inventory Management, Pricing Policies, Account Management, Safety Culture, Tire Industry Knowledge, Business Management, Mathematics, Marketing Strategy, Computer Proficiency, Typing, Critical Thinking, Persuasion

Industry

Individual and Family Services

Description

Description MISSION To sell automotive service, tires, and tire-related services within commercial centers or retail centers with commercial capabilities. ESSENTIAL DUTIES Sell inventory on hand Assist in the Shop on an as needed basis Assure that the highest levels of customer service are met Use point of sale system to prepare work orders by describing symptoms, problems, and causes discovered Resolve customer concerns or complaints as they arise Follow pricing policies which will provide satisfactory gross margins Obtain approval for work authorized by the customer by obtaining signature Handle daily cash, credit, national account, and fleet transactions Meet goals and sales quotas set by supervisor Maintain a clean shop and customer waiting area, including restrooms to reflect the proper corporate image to the public Clean, restock, and update store displays daily Maintain proper telephone answering techniques Solicit new accounts Protect company assets (inventory, cash accounts, receivables, equipment and real estate). Embrace Purcell’s culture of safety and perform all jobs in a safe manner Regular attendance in accordance with assigned schedule Ability to perform physical requirements as listed in job description Other essential and non-essential duties, as assigned by management Requirements REQUIRED EDUCATION, EXPERIENCE, LICENSES & CERTIFICATIONS Minimum Education: Associate's Degree or Trade School Minimum Job-Specific Experience: 3-5 years Management Experience: 1-2 years Driver’s License Required: Yes Other Job-Specific Licenses or Certifications Required: Tire Industry Association CTS certification, vendor-provided training REQUIRED KNOWLEDGE, SKILLS, & ABILITIES (KSA’s) Job-Specific KSA’s: Tire Industry – Essential industry information including tire brands, designs, treads; proper safety and functional procedures, and relevant customer markets. Administration and Management — Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. Customer Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Mathematics — Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications. Sales and Marketing — Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems. Tools & Technology KSA’s: Computers and Programs — Knowledge and proficient use of computer hardware and software (AS400, Microsoft Excel, Word & PowerPoint, Accounting software) Typing – Ability to type at 55 wpm Calculator – Efficient skill with a calculator Phone Systems – Ability to operate phone systems for the effective communication of information to interested parties Cognitive KSA’s: Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense. Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). Persuasion — Persuading others to change their minds or behavior. Service Orientation — Actively looking for ways to help people. Communication KSA’s: English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Writing & Speaking — Communicating effectively in writing and interpersonal speaking as appropriate for the needs of the audience.

Responsibilities

The primary mission is to sell automotive service, tires, and related services within commercial or retail centers, which includes assisting in the shop as needed and ensuring high levels of customer service. Responsibilities also involve using the point of sale system, resolving complaints, handling transactions, meeting sales quotas, and maintaining the cleanliness of the shop and waiting areas.