We are Progress (Nasdaq: PRGS) - the/a trusted provider of software that enables our customers to develop, deploy and manage responsible, AI powered applications and experiences with agility and ease.
We’re proud to have a diverse, global team where we value the individual and enrich our culture by considering varied perspectives because we believe people power progress. Join us as an Inside Partner Account Manager and help us do what we do best: propelling business forward. This will be a hybrid so working between your home office and our San Jose Costa Rica location.

• Ownership and accountability for ensuring customer retention and growth within the assigned territory and portfolio.
• Manage a healthy relationship with key stakeholders among the assigned set of accounts.
• Ensuring multiple connections are established per accounts from various departments and roles to enable deeper account penetration with diverse Progress products like Sitefinity & MOVEit.
• Understand primary use cases, and utilization patterns & map out proper Progress resources like system engineers or partners in country.
• Maintain long-term relationships by understanding customer’s business and aligning our product’s current & future value-driving higher adoption & revenue
• Focused effort in the identification and execution of revenue expansion opportunities within assigned accounts, by distinct upsell and cross-sell motions
• Accurate forecasting of any potential downgrades or churns, and offsetting them with a growth pipeline is an important part of the role
• Manage a healthy and active pipeline to achieve and exceed quarterly/yearly goals.