Inside Rental Manager I at Blanchard Machinery Company

Columbia, South Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

22 May, 26

Salary

0.0

Posted On

21 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Satisfaction, Machine Utilization, Supervision, Performance Evaluation, Compliance, CRM, Invoice Accuracy, Business Growth, Equipment Rental, Contract Preparation, Customer Relations, Problem Solving, Time Management, Organizational Skills, Communication Skills, Sales

Industry

Machinery Manufacturing

Description

Overview This position serves as an Inside Rental Manager I for the Cat Rental Store (CRS). This position handles transactions for customers over the phone and in person. The Rental Manager plays a critical role in ensuring customer satisfaction and maximizing machine utilization within the designated trade area. Blanchard Machinery Company is committed to fostering a high-performance work culture with challenging work opportunities that inspire high quality results. Some of the benefits of joining our team are: Competitive Pay. Benefits: Medical, dental, vision, 401K, profit sharing, generous PTO and paid holidays, uniforms, and much more. Exposure to world-class CAT training and development. A friendly and supportive work environment. Continuous exposure to learning and new technologies. Opportunities for advancement. Responsibilities Contributes to a positive work environment and promotes the vision, mission and values of BMC. Completes all job responsibilities in a safe manner, promotes and champions a safe and healthy work environment. Supports and builds strong relationships with co-workers to include Outside Sales Team, Rental Representatives and Product Support Staff. Builds strong relationships with customers focusing on long-term mutual growth and being a dependable partner. Supervise and evaluate the job performance of Inside Rental Representatives and Transport Drivers Assigned to rental. Ensure compliance of corporate policies; monitor all phases of the Rental Services department’s operations, performance and customer satisfaction at the branch. Perform employee evaluations and ensure proper administration of wages and salaries. Achieve rental operational goals including CRM, invoice accuracy, assigned training Benchmarks – CRM Goals, Invoice accuracy, complete assigned training. Plan and act to grow the business through outbound and inbound calls and maintain required phone logs. Rent equipment or arrange for provision of service to customer. Prepare rental forms and contracts; obtain customer signature and other information as required. Maintain daily and monthly contract files. Compute charges based on rental or service rate. Explain rental fees and provide information about rented items, such as basic operation or description. Collect deposit or payment or record credit charges by maintaining customer charge file daily and balancing daily sales receipts. Recommend items that meet customers’ needs by discussing their requirements and suggesting the most suitable and safe equipment for the application. Promote add-on rental equipment for appropriate applications. Act as a resource of information to customers concerning related equipment and services available in the local market area. Ask questions about delivery conditions such as dock heights, narrow streets, etc.; notify customers immediately if there are any delivery delays. Reserve items for the requested time and maintain rental reservation list. Update/call on the overdue list daily. Clean the showroom and equipment, arrange showroom displays, and keep the shelves organized, stocked, and clean. Resolve customer problems and invoicing problems. Keep current on knowledge of competitive pricing and trends. Adhere to all company policies, procedures, rules and regulations in written or verbal form. Comply with government safety requirements and other regulations, as well as store security and report safety violations to supervisors. Attend department and store safety meetings. Other duties as assigned. Qualifications High school diploma required; college degree preferred. Previous rental experience preferred. Demonstrated knowledge coupled with relevant work experience will be considered. Positive, solutions-oriented mindset coupled with strong time management and organizational skills. Excellent verbal/written and interpersonal communication skills. Ability to work with all levels of employees, management and customers in a positive, professional and effective way. Knowledge of Caterpillar industry, equipment, basic mechanics, and the local market preferred. Proficiency with Microsoft Office. Ability to use in-house computer systems – with training. Must understand and be able to effectively communicate equipment applications and key performance specifications. Strong creativity and problem-solving skills. Strong understanding of usage and application of all rental equipment and services offered. Thorough knowledge of “common” equipment failure problems and how to resolve them. Must recognize the difference between similar products and the advantages/disadvantages of particular applications. Must have working knowledge of construction phases to properly advise on applications. Must possess sales and customer relation skills. Strong oral and written communication skills are essential to the success of this position. Possess high energy, strong self-motivation and excellent work ethic. Possess an unwavering commitment to service excellence. Working Conditions The physical environment requires the employee to work primarily inside but will also require some work outside in heat/cold, wet/humid, and dry/arid conditions. Requires employee to be physically present on job site. Required to use personal protective equipment to prevent exposure to injury and/or hazardous materials. Requires standing, stooping, squatting, pushing, pulling, twisting, turning, lifting. Seeing, reading, and writing to complete job responsibilities. Use of computers and other forms of technology to complete job responsibilities.

Responsibilities

This role involves managing inside rental operations, handling customer transactions both in person and over the phone, and supervising Inside Rental Representatives and Transport Drivers to maximize machine utilization. Key duties include ensuring customer satisfaction, achieving operational goals like CRM and invoice accuracy, and planning business growth through outbound and inbound calls.