CMA CGM | ABOUT US

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.
Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.
Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.

WHAT DO WE NEED FROM YOU | REQUIRED KNOWLEDGE, SKILLS AND EXPERIENCE

Demonstrable experience in a Sales / Account Management-focused role (Shipping / Logistics industry experience would be very advatnageous)
Strong business development skills, with the ability to identify and pursue new commercial opportunities with new and existing customers
Excellent Customer Service skills, with the ability to build rapport and provide a proactive and solutions-focused service
Strong analytical skills, with the ability to spot trends and proactively identify new business opportunities
Excellent communication skills, with demonstrable experience of building effective relationships at all levels, both internally and externally;
A resilient approach, able to manage multiple priorities and meet tight deadlines in a fast-paced environment
A natural problem solver, with the ability to identify root-cause of issues and see through to a successful resolution
Flexibility in your approach, able to respond positively and proactively to differing customer requirements

THE ROLE | JOB PURPOSE

As our Inside Sales Account Manager, you will primarily manage sales activities for a defined customer segment, with the primary objective to increase volume and revenue in accordance with the UK commercial strategy and objectives.

WHAT YOU WILL BE DOING | MAIN RESPONSBILITIES

Participate in establishing the Commercial action plan and ensure the agency sales’ segmentation is correct and up to date in ERP system.
Proactively identify commercial market opportunities, to develop and grow our customer base
Plan and conduct regular commercial visits & customer calls, as per UK Agency Sales segmentation
Proactively promote CMA CGM Group Services and Non-Maritime products (e-commerce, Value-Added-Services (VAS), Intermodal, CEVA) to new and existing customers.
Create opportunities and record client potential, ensuring ERP is fully updated with all client interactions
Update ERP with all relevant information, i.e. commercial data and customer feedback
Proactively organise and manage agenda of relevant client visits & calls, (i.e. minimum 1-week lead time)
Identify and pursue new business Leads, sharing with appropriate colleagues within the Group where relevant
Work collaboratively with other Sales Managers and colleagues, to review and identify and pursue new business leads and opportunities
Work collaboratively with Sales Support colleagues, e.g. relay pricing requests and any other relevant requests or customer information
Relay other requests from customers to colleagues where necessary, e.g. Customer Care teams
Contribute to development and overall growth in market share and revenue in accordance with the commercial strategy
Management of customer credit facilities
Update Agency Trade Manager with Market rates / Information as required