Inside Sales Agent

at  Drive Products Inc

DRIVE PRODUCTS IS GROWING AND SEEKING TOP TALENT TO JOIN OUR TEAM!

Drive Products has over 35 years of history of delivering superior design, service and product solutions for the Canadian Truck Equipment industry and takes pride in the talented people we employ to ensure that our customers’ expectations are met and exceeded in the respective industries we serve.

QUALIFICATIONS – EDUCATIONAL REQUIREMENTS

· College Diploma or combination of experience and academic achievement
· Capable of completing product training courses
· Completion of or working towards a certificate in Hydraulics
· Friendly with computers and comfortable working with ERP tools such as Microsoft Dynamics Great Plains.
· Basic English reading, writing, and arithmetic skills required.
· Bi-lingual in French is considered an asset.

QUALIFICATIONS – KNOWLEDGE

· Comprehensive knowledge of Hydraulics working principles in both mobile and industrial applications, with emphasis on mechanical principals
· Knowledge of truck mounted equipment, such as snow and ice control systems, Driveline systems and components in both mobile and industrial applications
· Working knowledge of mechanical engineering concepts and ability to interpret and work with AutoCAD / Solid Works drawings.

SKILLS

· Value-selling skills are desired
· Analytical thinker able to solve problems with creativity and attention to detail. A mindset to maximize sales revenue within operating guidelines
· Ability to communicate well with both external customers and internal staff
· Ability to multi-task and stay organized by prioritizing tasks in a fast-paced environment
· Ability to deal with customers in a professional manner

· Assist quick customer turn around by providing superior service as required.
· Cross-sell and up sell truck-mounted accessories including PTO, Pumps, Control Valves, Snowplows, Spreaders & Salters to new and existing customers.
· Prepare quotations and process orders for customer inquiries generated through telephone, emails, fax and walk-in customers.
· Use vendor supported online tools to meet customer application requirements.
· Validate returns and the process as per the company policy.
· Route returns for warranty claims to the designated product manager.
· Work in conjunction with Product Managers and Territory Managers to sell and design systems
· Liaison with accounts receivables for credit approvals while processing orders.
· Review open and backorders daily to meet customer delivery time and expectations