Our widespread success comes from an uncompromising commitment to our people. If you want to join an innovative, nationally recognized, and growing wholesale distribution company – then come explore a career with us!
We are growing again and looking to bring a full-time experienced Inside Sales Account Manager into our team at our location in Waterloo, Ontario.

REQUIREMENTS:

• College and/or University degree
• A minimum of 5 years of experience in customer service or inside sales – contractor experience preferred
• Proficient in the use of Microsoft Office software
• Outstanding customer service and telephone skills
• Ability to prospect new customers and increase sales with existing accounts
• Possess a high level of attention to detail and strong organizational abilities; must be able to multitask and balance many different deadlines
• Strong written and verbal communication skills to build and maintain strong working relationships with customers, vendors, and teammates
• Ability to identify customer requirements and provide profitable solutions and close the sale
• Able to learn and operate the applicable software system used to process orders
• Intermediate math skills
• Previous experience with or knowledge of HVAC products would be considered an asset

• Process sales orders and turn quotations into orders through customer interactions, primarily over the phone
• Maintain relationships with established key accounts and ensure that their requests are being met
• Use interpersonal skills to strengthen relationships with existing customers and increase market share
• Act as a project manager (as needed) for large projects, which includes keeping detailed records of lead times and communicating lead time updates to the customer
• Prospect and develop new customers using outbound calling campaigns
• Meet or exceed the branch’s gross profit and sales targets
• Assist counter sales during peak hours and continue to drive business through face-to-face customer interactions
• Investigate and resolve customer issues such as pricing deductions and product returns
• Expedite customer material with vendors when required
• Follow up with customers on quotes and outstanding orders
• Support the Outside Sales and Counter Teams with customer orders and issues
• Be an integral part of the team supporting all activities that occur at the branch
• Communicate to the Manager and Credit Department any changes in a customer’s business that might cause a credit risk
• Perform other tasks as requested by the Manager