Inside Sales Associate - General Storage at XCaliber Container

Graham, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

29 Dec, 25

Salary

0.0

Posted On

30 Sep, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Inside Sales, Customer Relationship Management, Sales Process Management, Product Knowledge, Collaboration, Negotiation, CRM Software, Microsoft Office Suite, Customer Service, Sales Generation, Lead Conversion, Customization Options, Market Trends, Order Processing, Sales Quotes, Sales Metrics

Industry

Recreational Facilities

Description

Description Company Overview XCaliber Container is a trusted supplier of innovative storage and space solutions with over 16 years of industry expertise. We specialize in providing high-quality shipping container builds, including specialty storage, mobile offices, customizable living spaces, and workforce solutions. We are committed to delivering outstanding products and customer experiences that meet diverse needs across industries. Our team values collaboration, initiative, and a strong customer focus to ensure we consistently deliver on our promise of quality and service. Job Summary The Inside Sales Associate at XCaliber Container is responsible for generating sales leads, nurturing customer relationships, and closing deals for the sale of our general storage container line. This role involves understanding customer needs, providing tailored product recommendations, and managing the sales process from inquiry to delivery. The Inside Sales Specialist will collaborate with the sales, operations, and logistics teams to ensure customer satisfaction and help grow the company’s client base. Key Responsibilities Sales Generation Respond to inbound customer inquiries via phone, email, and online platforms, providing timely and accurate information on storage container sales. Engage with other members of sales team for fabrication services leads. Identify customer needs and recommend appropriate container solutions, including customization options for modified containers. Actively pursue outbound sales opportunities by following up on leads, engaging with potential clients, and developing new business relationships. Customer Relationship Management Build and maintain strong, long-term relationships with customers by delivering excellent service and support throughout the sales process. Serve as the main point of contact for customer questions, concerns, and order updates. Provide regular follow-up with customers to ensure satisfaction and address any issues. Sales Process Management Manage the entire sales cycle from initial inquiry to final sale, including pricing, order confirmation, and coordination with logistics for delivery. Prepare sales quotes, proposals, and contracts tailored to customer needs. Track and manage sales leads, opportunities, and transactions using CRM software. Ensure all customer information is entered in all appropriate platforms for accurate and timely order processing. Product Knowledge and Expertise Develop in-depth knowledge of storage container products and services, including specifications, customization options, and pricing. Stay informed on industry trends, competitors, and market demand to offer relevant solutions to customers. Educate customers on product benefits, features, and customization capabilities. Collaboration with Other Teams Work closely with the operations and fabrication teams to ensure customer orders are processed efficiently and meet customer expectations. Coordinate with logistics to arrange timely and accurate deliveries of containers to customer sites. Collaborate with the marketing team to align sales strategies and promotional activities. Reporting and Sales Metrics Monitor and report on sales performance, including lead conversion rates, revenue targets, and customer satisfaction. Meet or exceed monthly and quarterly sales goals and objectives. Provide insights and feedback to the sales manager on market trends and customer needs. Other duties as assigned. Requirements Qualifications High school diploma or GED required. 2+ years proven experience in inside sales, customer service, or related roles, ideally in manufacturing, construction, or industrial environment. Excellent written and verbal communication and interpersonal skills, with the ability to build strong customer relationships. Strong negotiation and closing skills. Proficiency in CRM software and Microsoft Office Suite. Ability to manage multiple sales leads and prioritize tasks in a fast-paced environment. Detail-oriented and highly organized, with a commitment to customer satisfaction. Preferred Qualifications Bachelor’s degree in Business, Sales, Marketing, or a related field. Experience in the storage container or fabrication industry. Familiarity with ERP systems and inventory management software. Knowledge of sales processes in a B2B environment. Benefits XCaliber Container offers a total rewards package that supports the health, life, and career of our staff. The available plans and programs include: Comprehensive medical, dental and vision coverage options Additional options for voluntary life, hospital, critical illness, accident, and disability coverage Employer-paid life insurance coverage at 1x salary Employer-paid Employee Assistance Program (EAP) for employees and their households Employer-contributions toward HSA Account for individuals electing High Deductible Medical Plan 401(k) Retirement Plan Paid Time Off (2-4 weeks of PTO leave accrued per year based on years of service) (11) paid holidays Employer-paid Professional Development opportunities Colleague recognition program Location: Remote & On-site, Graham, TX Position Type: Full-Time, exempt Reports To: Sales & Marketing Director

Responsibilities

The Inside Sales Associate is responsible for generating sales leads, nurturing customer relationships, and closing deals for the sale of general storage containers. This role involves managing the sales process from inquiry to delivery while collaborating with various teams to ensure customer satisfaction.