Inside Sales Coordinator - Level III at CUMMINGS INC

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Full Time

Start Date

Immediate

Expiry Date

19 Apr, 26

Salary

0.0

Posted On

19 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Sales Support, Lead Generation, Order Processing, Inventory Management, Problem Solving, Communication, Technical Data Gathering, Sales Initiatives, Compliance, Team Coordination, Customer Relationship Management, Event Participation, Budgetary Quotes, KPI Achievement, Mitwa Activation, Fleet Business Growth

Industry

Motor Vehicle Manufacturing

Description

Job Summary Supports the customer-facing sales force through the complete rhythm of sales, from lead generation to order closure. This role executes, supports, and improves sales and branch operations activities under limited supervision, contributing to achievement of Annual Operating Plan (AOP) targets across CCC, CTT, and Retail lines of business while supporting focus products, Mitwa activation, and fleet business growth. Key Responsibilities Respond to incoming customer calls and emails, qualify enquiries, and route qualified leads to the appropriate sales professionals. Compile budgetary quotes for simple to complex requirements by gathering technical data, lead times, and customer-specific information for the customer-facing sales team. Participate in customer visits, meetings, and events and make decisions where standard procedures are not clearly defined. Receive and process customer orders, issue order acknowledgements, invoices, and shipping notices for simple to complex transactions. Communicate order status, inventory availability, and related information to the customer-facing sales force, proactively identifying and addressing potential issues. Resolve customer issues directly where applicable and coordinate with internal teams for resolution, including shipment- and after-sales-related concerns. Periodically review and report inventory and stock levels; initiate corrective actions and create replenishment orders as required. Actively support branch personnel in retail sales activities across varying levels of complexity. Support execution of sales initiatives aligned with branch KPIs including AOP achievement across CCC, CTT, and Retail, focus product performance, Mitwa activation, and fleet business growth. Adhere to Cummins sales processes, systems, and compliance requirements. Cummins is an equal opportunity employer. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, sex, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, or other status protected by law.

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Responsibilities

The Inside Sales Coordinator supports the sales team by managing customer inquiries, processing orders, and ensuring effective communication regarding order status and inventory. They also participate in sales initiatives and support branch operations to achieve annual targets.