Inside Sales Coordinator - Level III at CUMMINGS INC

Pune, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

29 Jun, 26

Salary

0.0

Posted On

31 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Sales Support, Lead Qualification, Order Fulfillment, Customer Coordination, Quotation Preparation, Inventory Management, Issue Resolution, Cross-functional Teamwork, Business Development Support, Pricing Management, Documentation Management, Order Processing, Customer Relationship Management, Data Analysis, Forecasting, Process Improvement

Industry

Motor Vehicle Manufacturing

Description

Job Summary The Inside Sales Coordinator – Level III supports the customer-facing sales force across the full sales cycle, from lead qualification to order fulfillment and after-sales coordination. This role executes, improves, and independently manages a range of sales support and customer coordination activities under limited supervision, often making decisions where processes are not fully defined. The position plays a key role in ensuring smooth order execution, customer satisfaction, and sales effectiveness across segments. Key Responsibilities * Respond to incoming customer calls and emails, qualify inquiries, and route leads to the appropriate sales professionals. * Prepare budgetary quotations for simple to complex opportunities by gathering technical data, customer requirements, and lead time information. * Participate in customer visits and events; make decisions in situations where procedures may not be clearly defined. * Process customer orders and issue order acknowledgements, invoices, and shipping notifications for a range of transaction complexities. * Communicate order and inventory status updates to the sales team and proactively identify and escalate issues. * Resolve customer issues related to orders, shipments, and after-sales support, engaging cross-functional teams when needed. * Periodically review inventory levels, take corrective actions, and raise replenishment orders as required. * Actively support branch personnel in retail product sales across varied and more complex tasks. Cummins is an equal opportunity employer. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, sex, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, or other status protected by law.

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Responsibilities

This role supports the customer-facing sales force throughout the entire sales cycle, from lead qualification to order fulfillment and after-sales coordination, executing and independently managing sales support activities under limited supervision. Key duties include processing orders, preparing quotations, resolving customer issues, and proactively communicating order and inventory status updates to the sales team.