THE COMPANY

A fiercely independent owned and operated brewery, Great Lakes celebrated 37 years in the craft beer business in 2024, making us one of the oldest craft breweries in Ontario. Here at GLB we hold ourselves to the highest standards in both our passion for beer, customer service and quality of product. We believe that building strong relationships with our customers lays a foundation of trust, loyalty and authenticity.

KEY ACCOUNTABILITIES AND ACTIVITIES

• Process orders accurately and efficiently, ensuring timely entry into ordering systems
• Coordinate with Inside Sales Manager to confirm product availability, shipping timelines, and delivery requirements
• Monitor order status and proactively communicate any changes, delays, or substitutions to customers
• Build and maintain strong relationships with wholesale customers through regular phone, email, and virtual engagement
• Support the Outside Sales team by following up on leads and handling reorders
• Monitor account purchasing trends and identify opportunities for upselling or re-engagement
• Schedule and confirm deliveries with customers, ensuring they meet agreed timelines and comply with any special delivery requirements
• Work closely with drivers, third-party couriers, and warehouse teams to ensure orders are dispatched accurately and in full
• Track deliveries in real-time where possible, proactively resolving issues such as missed windows, routing changes, or damaged goods
• Follow up with customers post-delivery to confirm receipt and satisfaction, and to address any discrepancies
• Manage all internal invoices by scanning on to our internal database
• Delivering product when needed to ensure customers are stocked up
• Represent the brewery’s values and culture in all communications, ensuring a consistent and positive customer experience
• Maintain strong product knowledge, including seasonal and specialty releases, to provide informed recommendations to customers

NECESSARY KNOWLEDGE AND EXPERIENCE

• Minimum 1 year of inside sales experience
• Excellent verbal and written communication skills; must be a listener, a presenter, and a people-person
• Beverage/Alcohol industry experience or within a similar CPG environment.
• Exhibits flexibility, creativity and resourcefulness with sound business acumen to create a positive, collaborative culture within the team, the brewery and our markets
• Ability to manage multiple projects with multiple priorities at one time, to deliver results on time
• Strong analytical skills
• Proficiency in Microsoft Suite 365, Google Drive
• Smart Serve Certified

EDUCATION AND CERTIFICATION REQUIREMENT/S

• Completion of post-secondary education
• Glass ‘G’ Drivers Licence and clean drivers abstract
• Minimum 1 years of demonstrated experience coordinating inside sales
• Prud’homme Beer Certification an asset

GLB is seeking a skilled, enthusiastic and hardworking craft beer lover to join our growing team in a sales and administrative capacity. The primary focus of this position, but not exclusively, is providing support to our Retail Channel team through customer relations and administrative activities. The position is extremely task driven and needs an individual who is able to multi-task and deal with customers, suppliers and the GLB Team as a whole, with communication being of the utmost importance. This role will touch all areas of the company from time to time, production, sales, logistics etc.