Since launching in 2009, Independent Mechanical Supply (IMS) has become GTA contractors’ preferred distributor of plumbing, hydronics, and PVF products. We’re proud to have one of the largest product selections in the industry. Our customers love both our selection and working with our team.
Overview
Independent Mechanical Supply (IMS) is a leading distributor of plumbing and heating products. We are seeking a dedicated and knowledgeable Counter Sales Representative. This role requires the flexibility to serve our diverse customer base across all product lines but a background in HVAC products is an asset. As part of our team, you’ll play a vital role in delivering exceptional service, fostering customer relationships, and driving sales at the counter.

Key Responsibilities:Customer Service & Order Management:

• Serve as the primary point of contact for all in-person customers, providing expert advice on products and addressing inquiries.
• Accurately enter customer orders into the system, ensuring timely fulfillment and delivery.
• Handle inquiries via phone, email, and in-person, offering prompt, knowledgeable responses.

PRODUCT KNOWLEDGE & TRAINING:

• Stay current with industry trends and product knowledge to provide the best recommendations and solutions to customers.
• Assist in training new employees, fostering a collaborative and productive work environment.

MANDATORY REQUIREMENTS:

• Industry Experience: A minimum of 2 years of experience with plumbing and heating products,
• HVAC Experience: Strong understanding of HVAC products is an asset.
• Education: High school diploma (or equivalent).
• Technical Skills: Proficiency in computer systems and order entry (experience with AS400 is a plus).
• Customer Service Experience: Proven track record in a sales or customer service role, preferably in a counter sales environment.
• Communication Skills: Excellent verbal and written communication skills.
• Organizational Skills: Ability to manage multiple tasks efficiently, with strong attention to detail.
• Availability: Willingness to work one Saturday per month.

MISCELLANEOUS DUTIES:

• Maintain an attractive and organized sales counter, ensuring that product displays are visually appealing and properly stocked.
• Support cross-departmental collaboration with Purchasing, Admin, and Sales Admin teams to streamline operations.

Key Responsibilities:Customer Service & Order Management:

• Serve as the primary point of contact for all in-person customers, providing expert advice on products and addressing inquiries.
• Accurately enter customer orders into the system, ensuring timely fulfillment and delivery.
• Handle inquiries via phone, email, and in-person, offering prompt, knowledgeable responses