Inside Sales & Customer Experience Manager at Love Recruitment

, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

22 Aug, 26

Salary

40000.0

Posted On

24 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Inside Sales, Customer Experience Management, AI Workflow Optimization, Line Management, CRM Management, HubSpot, Data Analysis, Commercial Performance, Conversion Optimization, Upselling, Reputation Management, Cross-functional Collaboration

Industry

Staffing and Recruiting

Description

Inside Sales & Customer Experience Manager Hybrid Remote - Notting Hill, London (minimum 3 days in office) £40,000 base + commission The Role Reporting directly to the CCO, our client is looking for a commercially minded Inside Sales & Customer Experience Manager to lead and optimise the full customer journey — from first enquiry through to post-sale experience. This role sits at the centre of the customer and revenue operation, overseeing AI-driven service and sales workflows alongside a Customer Experience Executive. You’ll combine customer experience management, inside sales, operational oversight, and commercial performance, while helping scale direct sales operations across Europe. Based in Notting Hill, this role is also part of the day-to-day energy and experience of the brand’s physical studio space. Key Responsibilities Manage and optimise AI-powered customer service and sales workflows Oversee customer enquiries, escalations, conversion flow, and service quality Line manage and develop the Customer Experience Executive Own the customer journey across rental and pre-loved product sales Drive accessory and warranty upsell opportunities Monitor customer feedback, reviews, and online reputation across platforms including Trustpilot and Google Analyse conversion and service data to continuously improve performance Support expansion into European markets including DACH, Iberia, Benelux, Italy, and France Work cross-functionally with logistics, sales, and commercial leadership teams What We’re Looking For Experience in customer experience, inside sales, or customer operations Commercially driven with a strong customer-first mindset Comfortable working with AI tools and automated workflows Strong organisational and communication skills CRM experience, ideally HubSpot Data-driven approach to decision making Previous management experience or readiness to step into leadership Growth Opportunity This role is designed to evolve into a senior leadership position as the business scales, with future pathways into either Inside Sales leadership or Customer Experience management across European markets. Apply Now Your recruiter for this role is Cam Bridger at Love Recruitment. For a confidential conversation, please apply via the link below.

Responsibilities

Lead and optimize the full customer journey from initial enquiry to post-sale experience, overseeing AI-driven workflows and a Customer Experience Executive. Drive revenue through accessory and warranty upsells while supporting the brand's expansion into European markets.