Inside Sales/Customer Service Rep. at JAQUITH INDUSTRIES INC

City of Syracuse, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

19 May, 26

Salary

68000.0

Posted On

18 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Order Entry, Customer Service, Inside Sales, Communication, Interpersonal Skills, Product Support, Troubleshooting, Documentation, Organizational Skills, Attention To Detail, Task Management, Prioritization, ERP Systems, Blueprint Interpretation, Teamwork, Math Proficiency

Industry

Aviation and Aerospace Component Manufacturing

Description

Description We are seeking a dedicated and detail-oriented Inside Sales / Customer Service Representative to join our team. In this role, you will serve as a primary point of contact for our customers, assisting with order entry, answering product questions, and ensuring a smooth and positive customer experience. This position plays a key role in supporting our sales efforts and maintaining strong customer relationships. Key Responsibilities: Enter and process customer purchase orders accurately and efficiently. Respond to customer inquiries regarding products, availability, pricing, order status, and basic application questions. Provide general product support and assist customers with troubleshooting or documentation as needed. Work closely with the sales team to support customer accounts and help address application-related questions. Coordinate and manage warranty returns, ensuring proper documentation and follow-up. Assist with maintaining and updating product manuals, catalogs, brochures, and other sales materials. Support special projects, including product updates and basic research into customer applications when required. Represent the company in a professional manner during customer interactions and industry events. Skills and Qualifications: Previous experience in customer service, inside sales, or a related support role (technical product experience is a plus). Strong communication and interpersonal skills with a customer-first mindset. Comfortable answering product-related questions and learning technical information as needed. Excellent organizational skills and attention to detail, especially in order entry and documentation. Ability to manage multiple tasks and prioritize effectively in a fast-paced environment. Proficiency in standard office software and ERP/order entry systems preferred. Associate’s or Bachelor’s degree preferred, but relevant experience will be considered. We offer a collaborative team environment where customer service and attention to detail are valued. This is an excellent opportunity for someone who enjoys supporting customers, working closely with a sales team, and contributing to a growing organization. Requirements Qualifications Minimum of two years of college coursework in mechanical technology or a related field preferred. Ability to read and interpret drawings and blueprints. Demonstrated leadership and mentoring qualities with a positive, team-oriented approach. Strong written and verbal communication skills. Commitment to treating all coworkers with dignity and respect. Basic math proficiency and strong organizational skills. Ability to work independently and manage multiple responsibilities. Maintain a positive attitude toward work, coworkers, and the overall work environment. Supervisory Responsibilities This position does not have direct reports or supervisory responsibilities. Physical Requirements Frequently lift or move objects up to 10 pounds and occasionally up to 25 pounds. Regular use of standard office equipment, including computers and phones. Mental and Visual Demands Ability to maintain close attention to detail when preparing and reviewing data, entering orders, reading documentation, and working on a computer. Capable of making frequent decisions and adjustments while managing tasks in a fast-paced environment. Ability to review documentation, inspect information for accuracy, and coordinate tasks effectively. Work Environment Primarily office-based with minimal exposure to temperature changes, hazardous materials, or moving equipment. Occasional visits to the production floor may be required. During these visits, employees may be exposed to manufacturing equipment, welding operations, and other production activities. Required personal protective equipment (PPE) in production areas may include safety glasses, steel-toed slip-resistant footwear, and other equipment as appropriate. Production areas may present hazards such as moving machinery and, in warmer conditions, potentially slippery floors due to condensation. Employer Disclaimer Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. This job description is not intended to be a complete list of all responsibilities, duties, or skills required. Employees may be asked to perform other job-related tasks as assigned by their supervisor. The company reserves the right to modify job duties at any time. This description does not constitute a contract of employment. Employment is on an at-will basis.

Responsibilities

The representative will serve as the primary customer contact, handling order entry, answering product questions, and ensuring a positive customer experience to support sales efforts. Key duties include processing purchase orders accurately, responding to inquiries about products and order status, and coordinating warranty returns.