Inside Sales Customer Service Representative

Rocky Mountain Phoenix Inc. (Red Deer AB)

• Rocky Mountain Phoenix Inc. is a leader in providing equipment, service, and apparatus to the fire suppression industry.
• We are looking for someone who is initiative-taking, dependable and will bring energy and enthusiasm to the workplace.
• This is a 12-18 month term contract position.

Accountabilities:

• Provide excellent customer service and promote a positive experience for Rocky Mountain Phoenix customers.
• Assist walk-in customers by addressing inquiries, providing product information, and processing payment if needed via terminal machine, cash, or cheque.
• Promptly respond to inbound emails, messages, and phone calls ensuring timely and effective resolution of customer inquiries.
• Maintain the accuracy of the database by collecting new and updated customer and account information.
• Efficiently and accurately process approved quotes and customers’ orders/PO into our in-house Sage ERP system.
• Gather and verify customer shipping information to ensure a smooth shipping process.
• Proactively update customers on stock levels and shipping details.
• Ensure that the company database is up to date with customer information, including change of address/contact information.
• Process sales return and replacement orders, initiating shipping claims for damages in collaboration with the shipping department.
• Support outside sales team as needed to address customers’ needs and inquiries promptly.
• Provide inventory updates to procurement for effective stock level maintenance.
• Maintain open orders in Sage ERP, consistently communicating shipping details to customers.
• Keep secure records of outgoing inventory.
• Collaborate with the accounting department to reconcile any extra charges on freight invoices with customers.
• Acknowledge and resolve customer complaints.
• Enhance client service by actively developing industry and product knowledge.
• Other duties as assigned.

Requirements for Customer Service Representative

• Fire Industry knowledge and or experience is an asset.
• Experience in customer service.
• Microsoft Office, Sage 300 ERP proficiency and data entry experience preferred.
• Evident attitude of customer service and desire to build teamwork and support team members.
• Proven organizational skills with the ability to multitask, prioritize, and manage time effectively.
• Strong listening and presentation skills.
• Excellent communication skills.
• Ability to establish rapport with customers.
• Natural curiosity and desire to learn, grow and develop your skill set.
• Basic knowledge of accounting
• Ability to multi-task and meet strict deadlines.
• A collaborator with the drive for continuous improvement.
• Job Type: Full-time, Salary: $50,000-52,000 yearly

Job Type: Fixed term contract
Pay: $50,000.00-$52,000.00 per year

Benefits:

• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In perso

Please refer the Job description for details