Inside Sales/Customer Service – The Rochford Group at ROCHFORD SUPPLY

Brooklyn Park, Minnesota, United States -

Full Time

Start Date

Immediate

Expiry Date

18 Jun, 26

Salary

90000.0

Posted On

20 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Inside Sales, Order Administration, CRM Management, Communication Skills, Problem-Solving, Multitasking, Up-Selling, Invoicing, Account Receivable, Microsoft Office Suite, Adaptability, B2B Environment, Phone Etiquette

Industry

Textile Manufacturing

Description

Customer Service and Order Administration Specialist – The Rochford Group About Us: The Rochford Group is a leader in helping people build and live better lives through our innovative brands—including CushionCraft Upholstery, AquaTop Marine, PowerSnap Tools and Fasteners, ExtremeGrip Adhesives, eTek Outdoor Textiles, Rochford Pro Wholesale, and Rochford Supply. We are seeking a motivated and detail-oriented Inside Sales to support our growing Sales Team at Rochford Supply. This role offers significant professional development opportunities, with a clear path for career growth within The Rochford Group's family of companies. Learn more about us at www.rochfordgrp.com! Job Summary: We are looking for an Inside Sales and Customer Service Representative to provide critical support to our customers and Sales Team by managing customer leads and inquiries, processing orders, up-selling and ensuring a seamless experience for our clients. In this role, you will manage customer inquiries, process orders, and support our Sales Team by delivering a seamless customer experience. You will contribute to the team's success by ensuring customers receive timely, accurate, and professional service through effective communication, problem-solving, and CRM management. Competitive compensation - $70,000 to $90,000 The ideal candidate is customer-focused, detail-oriented, and proactive in problem-solving. You should have strong communication skills, the ability to multitask, and a passion for providing top-tier customer service. Being able to effectively speak on the phone is very important. This role offers significant professional development opportunities, with a clear path for career growth within The Rochford Group's family of companies. You'll gain valuable experience collaborating with cross-functional teams and contributing to the success of a dynamic and expanding organization. Key Responsibilities: Customer Support: Serve as the first point of contact for customers via phone, email, and chat, addressing inquiries about products, orders, and account details. Deliver a positive customer experience by proactively communicating order status, resolving issues, and anticipating customer needs. Order Processing: Accurately enter and track customer orders, ensuring seamless order fulfillment and timely delivery. Issue Resolution: Handle customer concerns professionally and efficiently, collaborating with the sales and supply chain teams to resolve issues. Sales: Working as an Inside Sales Team by providing customers with product recommendations, order updates, and follow-up communications. Collaboration: Work closely with Account Managers, the Operations team, and the Supply Chain team to support customer needs and optimize the sales process. CRM Administration: Ensure CRM records are accurate and up to date. Assist Account Managers in ensuring the CRM tools are utilized and optimized to ensure sales leads, deals, customer information is correct and up to date. Ensure the lead pipeline and deal pipelines are up to date and accurate. Administration Support: Support internal sales order administration including invoicing, account receivable and other duties as assigned. Experience, Qualifications & Skills: Inside Sales Experience: 5+ years in customer service, sales support, inside sales or a related field, preferably in a B2B environment. Communication Skills: Strong verbal and written communication skills, with a customer-first approach. CRM Proficiency: Experience with CRM systems (such as HubSpot or Salesforce) to track customer interactions and manage accounts. Problem-Solving Abilities: A proactive mindset for resolving customer issues and providing effective solutions. Detail-Oriented & Organized: Ability to manage multiple tasks efficiently while maintaining accuracy in order processing and customer records. Team Player: Experience working collaboratively with sales, supply chain, and other internal teams to ensure customer satisfaction. Tech-Savvy: Comfortable using digital tools, including email, chat support, and order management systems. Proficient in Microsoft Office Suite (Word, Excel, Outlook) and comfortable learning new software tools. Adaptability: Ability to thrive in a fast-paced environment and adjust to shifting priorities as needed. Compensation & Benefits: Competitive compensation - $70,000 to $90,000 Health insurance 401(k) plan with company match Paid company holidays Generous vacation time Significant career advancement opportunities within The Rochford Group If you are passionate about customer service and looking for a role with opportunity for professional development, we want to hear from you!

Responsibilities

This role involves providing critical support to customers and the Sales Team by managing inquiries, processing orders accurately, and ensuring a seamless customer experience through effective communication and CRM management. Key duties include serving as the first point of contact, resolving issues, supporting sales recommendations, and collaborating with internal teams like supply chain and operations.