ABOUT THE OPPORTUNITY:

Accenture currently has an opportunity for an experienced and strategic Direct Account Manager/Inside Sales Specialist in their Sydney – North Sydney office. The right candidate will join a dynamic and energetic team delivering digital marketing expertise to the Australia and New Zealand market and will be an integral part of growing our business. We are partnering with our client, a leading social media platform, to grow advertising revenue by helping businesses build brand awareness, increase sales, and much more. Our client’s ad solutions leverage our company’s innovations and insights to find, attract, and engage intended audiences as they use our clients’ cutting-edge advertising platform.
In this role, you will manage a portfolio of direct SMB clients, driving exceptional customer experiences and growth through strategic sales, account management, and campaign optimisation. Success in this role requires balancing client needs with your book of business, exceeding sales targets, identifying new opportunities, and optimising workflows to deliver outstanding results.

QUALIFICATIONS:

• 3+ years of experience in a target-driven, customer-facing role, preferably in account management, brand management, performance marketing, digital marketing, sales or consulting, with a proven track record of managing high-value client portfolios.
• Demonstrated experience working in the SMB space, with a deep understanding of client management.
• In-depth knowledge of the media and digital marketing landscape in Australia & New Zealand, and performance metrics such as CPA, CPC, CPM, and ROAS, with the ability to leverage these metrics to drive campaign success. Extensive experience using analytical approaches to solve complex business problems and optimise marketing strategies.
• Ability to influence C level and build effective relationships.
• Proven ability to train and educate advertisers on solutions, including how to create and optimise campaigns, with a focus on driving measurable results.
• Skilled in presenting strategic recommendations and campaign results to large audiences, including industry experts and agencies, effectively communicating insights and demonstrating the value of advertising solutions.
• Strong ability to understand, validate, and overcome customer objections by crafting compelling marketing plans using the platform’s functionality to achieve advertisers’ goals.
• Demonstrated ability to learn quickly and maintain current, comprehensive knowledge of the client’s products and services, staying ahead of industry trends and innovations.
• Tech-savvy with an affinity for innovative and emerging technology, capable of leveraging new tools and platforms to enhance campaign performance.
• Proven experience working toward quarterly goals in a KPI-driven environment, consistently achieving and exceeding targets.
• High energy and passion, with a positive attitude and a good sense of humour, contributing to a motivated team culture.

• Serve as the primary point of contact and client-facing liaison between the advertiser, clients, and internal teams, ensuring clear communication, strong relationships and effective problem-solving.
• Manage a diverse portfolio of new and existing SMB clients, activating and growing advertising revenue on the platform through consultative advice, campaign optimisation, and data-driven results.
• Drive client success by providing pre- and post-sales support, delivering impactful advertising strategies, and collaborating with internal teams to ensure seamless campaign execution and client satisfaction.
• Take ownership of driving results for SMB clients through consultation, education, and ongoing support, while fostering collaboration with Accenture and client sales teams to develop and grow relationships.
• Provide valuable product feedback and insights from clients to internal teams, ensuring continuous improvement and innovation in our solutions.
• Resolve client issues efficiently, communicate progress proactively, and identify opportunities for clients to enhance their use of our solutions, maintaining a persistent and positive attitude.
• Act as a senior point of contact and escalation within the team, offering leadership, mentorship, and guidance to ensure high team performance.
• Support team training initiatives, leveraging your quick learning abilities and resourcefulness to foster continuous development.