Inside Sales Engineer - San Jose at Air Treatment Corporation

San Jose, California, United States -

Full Time

Start Date

Immediate

Expiry Date

22 May, 26

Salary

0.0

Posted On

21 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

HVAC Background, Verbal Communication, Interpersonal Skills, Customer Service, Organization Skills, Attention To Detail, Time Management, Microsoft Office Suite, Outlook, Word, Excel, Internet Browser, CRM Software, Project Management, Technical Support

Industry

Mechanical or Industrial Engineering

Description

Description Air Treatment Corporation is a dynamic, collaborative work environment. We understand the expectations of high–quality customer service, therefore we actively search and promote a cohesive team that is formulated to exceed expectations. We are devoted to the growth of our employees and look to provide opportunities for advancement from within, while providing a robust benefit package to all of our team members. We are currently looking for candidates for our San Jose location. Inside Sales Engineer act as a liaison between the Sales Engineers, clients and manufacturers. Constant communication is required to provide general information, service, maintenance, and repairs updates related to the different stages of the product/project. Requirements Pre-Bid Duties: Review bid calendars from customers. Identify project opportunities to bid. Perform takeoff - including interfacing with customers as necessary to collect relevant bid documents, plans and specifications. Use multiple factory software tools to create equipment selections. Communicate with factories for special options and pricing. Generate quote letters and price summaries based on customer requests / plans and specifications. Update and manage opportunities in ATM CRM. Project Management Duties: Create submittal documents for various products. Work with Sales Engineers to gain approval for submittals. Enters orders to factories. Enter stock orders in ATC CRM. Relay shipping information between factory and customer. Interact with credit team and CRM coordinators as necessary. Track orders/shipments as necessary. Coordinate equipment startup requirements with ATC Service department. Assemble project closeout documents. Process warranty claims with manufacturers. Process and track RMAs with customers and manufacturers. Update and manage orders in ATC CRM. Additional Duties: Provide engineering support as needed. Support for ATC stock orders. Attend jobsite and/or customer visits to assist Sales Engineers. Attend in-house factory training, ATC trainings, factory/webinar and online trainings. Train fellow ISEs upon attending factory training sessions. Be knowledgeable of locations for factory literature and technical resources. Keep current with factory software versions. Assist customers with requests. Required Skills/Abilities: Strong technical HVAC background. Excellent verbal communication skills, demonstrating tact and diplomacy. Excellent interpersonal and customer service skills. Excellent organization skills and attention to detail. Proficient in time management and ability to meet deadlines on assignments. Proficient with Microsoft Office Suite (Outlook, Word, Excel), Internet Browser (Chrome), and related Microsoft CRM software. Education and Experience: B.S. in Mechanical Engineering preferred. Physical Requirements: Prolonged periods of sitting at a desk and working on a computer. Must be able to lift 15 pounds at times. May require travel to meet with clients or potential clients on occasion. At Air Treatment Corporation we are dedicated to growth, innovation, and diversity. As leading experts in HVAC & R solutions,we believe that the success of our team is the success of our company. This is echoed in our commitmentto an equal and inclusive environment. We commit to fair hiring and policies and we want you to join a team that celebratesauthenticity and empowers new, diverse perspectives.

Responsibilities

The Inside Sales Engineer serves as a liaison between Sales Engineers, clients, and manufacturers, requiring constant communication for updates on service, maintenance, and repairs for various products and projects. Key duties involve pre-bid activities like opportunity identification and takeoff, and post-bid project management including order entry, tracking shipments, and processing warranty claims.