Inside Sales Executive

at  Natilik

Natilik is a Global Technology Solutions Partner. Our mission continues to be two-fold; growing a brand that is seen as the industry’s ‘Confident Guide’ sat between the vendors who make technology, and our clients who want to use it to help deliver the outcomes most important to them. We offer products, services, platforms, applications, and expertise to help. We also want to continue to build a business that we can be proud of, with a focus on five stakeholders: clients, people, partners, communities, and shareholders; putting our people at the heart of everything we do. From the small and simple, to the large and complex, we want a life-long partnership, a company our clients and employees can rely on. There has never been a more exciting time to take a step into the world of digital transformation, and we’re looking for individuals to confidently guide our clients on their journey.

EXPERIENCE

• Previous experience in an Inside Sales role or similar is desirable, but not essential.
• Experience in a fast-paced, results driven environment is beneficial.
• Must be computer literate.

THE ROLE

The Inside Sales Representative is responsible for assisting the sales team by supporting the sales process and providing outstanding service to our clients. This includes coordinating internal virtual teams, working directly with clients, managing internal systems to ensure data accuracy, collaborating with vendors and partners, creating and negotiating quotes and proposals. The role is accountable for ensuring quotes are processed efficiently and timely, and for working closely with the Sales Operations team to ensure seamless order processing for clients. Additionally, this role serves as a stepping stone for individuals seeking to gain an understanding and start a career in Natilik’s industry.

RESPONSIBILITIES

Assist the sales team in managing the sales process: Provide exceptional service to clients throughout the sales cycle and work closely with the sales team on common goals in a fast paced environment. Manage the sales quote process from start to finish and ensure quote dead-lines are met and correct expectations are set.
Team Coordination: Bring together internal virtual teams to support sales activities. Collaborate effectively with team members to achieve sales goals.
Client Interaction: Work directly with clients to understand their needs and provide appropriate solutions. Maintain strong client relationships through regular communication and follow-ups. Works closely with the Account Manager to build client relationships and work to common goals. This may involve participating in client meetings or calls and providing exceptional client service.
Data Management: Responsible for forecasting quote/revenue for the business. They use data analysis and client insights to predict quote success rates and help the business plan for future growth -Bottom of Form use this information to help identify areas for improvement and develop strategies to increase client retention.
Effective utilisation of our Systems: Management of internal systems to ensure data accuracy and integrity. Update and maintain client information, sales records, and other relevant data. Understands and able to effectively utilise our order/quoting systems which include Sales Force/ CCW/AX and other partner portals.
Vendor and Partner Collaboration: Work with vendors and partners to obtain necessary information and support for sales activities. Develop and maintain positive relationships with external stakeholders. Always ensure the best possible pricing is obtained from the partner by utilising discounts, promotions and rebate schemes.
Quote and Proposal Management: Create and negotiate quotes and proposals for clients. Always ensuring deal integrity and profitability. Ensure quotes are processed efficiently and in a timely manner. Ensure the appropriate follow-ups are competed with the client to ensure clients are satisfied with the quote process.
Order Processing: Work closely with the Sales Operations team to ensure seamless order processing. Monitor and track orders to ensure timely delivery and fulfilment.
Enhancing Sales Efficiency: Streamline the sales process by supporting the sales team, ensuring quotes and proposals are created and processed swiftly and accurately. Identifying areas for improvement and develop strategies to increase client satisfaction for quoting and ordering. Able to identify operational improvements internally and work with cross functional teams to implement.
Learning and Development: Gain a thorough understanding of Natilik’s industry, products, and services. Seek opportunities for professional development and growth within the role, developing into a fully fledged Business Development Manager.