INSIDE SALES

Full Line Specialties Inc.
Job Title: Inside Sales/Customer Service Representative Reports To: Operations Manager
Department: Administrative
Salary: $60,000.00 - $65,000.00
We are excited to announce that we are expanding our incredible team and seeking a talented Inside Sales/Customer Service Representative to join us on our journey of growth and success!
At Full Line Specialties Inc., we pride ourselves on fostering a collaborative and dynamic work environment where innovation thrives. As an Inside Sales/Customer Service Representative, you will play a vital role in our growth strategy, and nurture relationships with valued clients, while driving business growth and exceeding sales targets. We provide an open market opportunity with no territory limitations. You have North America as your canvas for growth of your book of business.
Work Location: Surrey, BC (on site)
Status: Regular Full-time (RFT). Monday to Friday 8am-4:30pm work schedule.
Here’s what we’re looking for in our ideal candidate:
The ideal candidate is an engaged and dynamic team player who is driven to succeed, takes the initiative and thrives in a fast-paced environment. You are enthusiastic about assisting customers, and their promotional marketing needs. Working in a sales support, and customer service role, you are a clear communicator and an effective collaborator who enjoys a combination of problem solving and administrative structure. You will also become a product expert, learning the ins and outs of the products we offer to help provide the best solutions to our clients.
Proven track record: You have a strong background in customer service and have a knack for building and maintaining lasting client partnerships. Your excellent communication skills make you a trusted source to your clients.
Team player: Collaboration is at the heart of our success, and we are seeking someone who can seamlessly integrate into our cohesive family here at Full Line Specialties Inc. Your willingness to support colleagues and contribute to a positive work culture is essential.
Industry knowledge: While experience in the Promotional Products industry is a plus, we value a hunger for learning and a curiosity to stay ahead of market trends. We believe in investing in our employees’ professional growth and provide ample opportunities for development.

QUALIFICATIONS

• Strong customer service skills with a minimum of 2 years of related experience

· Promotional merchandise experience in a sales or customer service capacity is considered an asset

• Exceptional verbal & written communication skills
• Demonstrated ability to prioritize tasks in a fast-paced environment.
• Ability to handle a high volume of detailed work with a high level of accuracy.
• Strong problem-solving and decision-making abilities.
• Ability to work independently and collaboratively in a team environment.
• Strong interpersonal skills and ability to build rapport with customers.
• Knowledge of industry best practices in customer service and support.
• Proficient levels of competency using Microsoft applications such as CRM and ERP systems, Outlook, Word, Excel, and Powerpoint.

• You will work hand in hand with our customer service teams to learn our system and understand the day-to-day aspects of the sales cycle.
• Prospecting new potential accounts and re-energizing current client accounts.
• Learn to build a pipeline of direct prospects and manage the sales stages from initiate to close.
• Educate prospects and clients on product through clear communication.
• Plan, direct and coordinate sales support activities, including management of the sales pipeline through sales tools and CRM system.
• Involved in all phases of the sales cycle including - identifying and developing leads; meeting with clients; developing value propositions; to contract negotiation and closing.
• Perform all aspects of selling professionally including - prospecting, approaching, presenting, handling objections, closing and follow-up.
• Understand the competitive landscape (strengths, weaknesses, benefits) and determine how to position us to win.
• Maintaining relationships with existing clients and upselling or cross-selling where possible.
• Maintain strong knowledge of all products and service offerings.