WELCOME TO THE DYNAMIC WORLD OF YUSEN LOGISTICS!

About Us: Yusen Logistics is one of the world’s leading providers of logistics solutions, helping businesses optimize their global supply chains. With over 25,000 employees across more than 650 locations in 46 countries, we offer an inspiring work environment with diverse development opportunities. As a company with Japanese roots, we embrace the philosophy of Kaizen – the culture of continuous improvement – in all our business areas.
As BD Inside Sales, you are responsible for customer service and advice in day-to-day business. Your aim is to ensure maximum customer satisfaction, quality and efficiency. Your core tasks are the active expansion and monitoring of existing customer business, as well as the active acquisition of new customers.

• Active acquisition of new customers and support of existing ones through regular telephone and written communication – including in Japanese, English, and German
• Handling customer inquiries, including checking feasibility and profitability, creating offers, following up, and conducting negotiations
• Managing complaints and escalations in case of service deviations or unmet customer requirements, with possible handover to specialist departments
• Close collaboration and coordination with internal departments and international partners to ensure smooth operations and implementation of customer needs
• Conducting and documenting price negotiations with subcontractors, coordinating local tenders to support the sales process
• Maintaining and updating all relevant customer and order data in the CRM system to ensure effective handover of information to the Operations department