Inside Sales/Purchasing Representative at Multifab Inc

Spokane Valley, Washington, United States -

Full Time

Start Date

Immediate

Expiry Date

16 Jan, 26

Salary

0.0

Posted On

18 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Sales, Purchasing, Order Processing, Negotiation, Inventory Management, MS Office, Communication, Problem Solving, Attention to Detail, Organizational Skills, Teamwork, Analytical Skills, Time Management, Professionalism, Administrative Skills

Industry

Design Services

Description

Description Summary The Internal Sales Representative is responsible for preparing quotes, answering customer inquiries, researching new product requests, and writing orders. They will also serve as a liaison between outside sales and customer service departments. The Inside Sales Representative is an early point of contact for prospective and existing customers who purchase a product or service that the business supplies. They respond to the most fundamental inquiries and promote customer satisfaction by reinforcing service features and benefits in a professional and agreeable style. Confer with customers by telephone, email, or in-person to provide information about products and or services, take or enter orders, revise orders, inform purchasing, and/or obtain details of complaints. Check to ensure that appropriate changes were made to resolve customers’ problems. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions, are taken. Resolve customer order complaints, pricing concerns, pick-ups, and credits. For billing issues, consult with AR. Refer unresolved customer grievances to designated departments for further investigation. Determine charges for service requested, collect deposits or payments, or arrange for billing. Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. Solicit sales of new or additional services or products. Essential Duties and Responsibilities Inside Sales Representative Duties: Create, process, and monitor sales orders Professionally handle incoming requests from customers and associates to ensure orders are processed in a timely manner Provide timely turn-around on all sales orders to insure adequate delivery of goods and services Respond to customer and supplier inquiries about order status, changes, or cancellations Contact Sr. inside Sales/purchasers and/or warehouse to schedule or expedite deliveries and to resolve shortages, missed or late deliveries, and other problems Purchasing Duties: The Purchasing Coordinator is responsible for processing purchase orders and tracking inventory supply while collaborating with associates to ensure customer satisfaction. Monitor and track the purchase order process Ability to negotiate best vendor terms, pricing, and delivery based on a specific budget and schedule requirements Prepare purchase orders and send copies to suppliers and to departments originating requests Determine if inventory quantities are sufficient for needs, purchasing more products when necessary Maintain working knowledge of purchasing policies, processes, and procedures (e.g., demonstrate a complete understanding of buying and pricing products) Analyze trends in vendor pricing and sales activity to determine the correct timing of purchasing Contact suppliers in order to schedule or expedite deliveries and to resolve shortages, missed or late deliveries, and other problems Review purchase orders in order to verify accuracy, terminology, and specifications Prepare, maintain, and review purchasing files, reports, and price lists Compare prices, specifications, and delivery dates in order to determine the best bid among potential suppliers Calculate costs of orders and charge or forward invoices to appropriate accounts Compare suppliers' bills with bids and purchase orders in order to verify accuracy Locate suppliers, using sources such as catalogs and the internet, and interview them to gather information about products to be ordered Maintain knowledge of all organizational and governmental rules affecting purchases, and provide information about these rules to organization staff members and to vendors Prepare invitation-of-bid forms, and mail forms to supplier firms or distribute forms Enter data to maintain the purchase order database Other Duties: Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers while following Company Confidentiality requirements Utilize computerized data entry equipment and various word processing, spreadsheet, and file maintenance programs to enter, store and/or retrieve information Manage time to determine priorities in order to effectively accomplish a broad range of activities Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience and partner with the manager on those process improvements ideas Will learn and practice backup responsibilities for processes such as delivery logs etc. Communicate in a professional, respectful, and courteous manner with all employees, customers, and others with whom we may work. Contribute to a successful work group and foster a team-oriented culture through positive interactions, active listening, meaningful collaborations, high employee engagement, and the constructive exchange of ideas designed to meet or exceed the organization’s strategic goals. Follow all Company Policies, Procedures, and Protocols Other duties will be assigned during the course of employment. Requirements Qualifications Ability to read, write, speak, understand and communicate effectively in the English language Ability to handle complaints and unpleasant customers using decision-making and analytical abilities Knowledge of MS Office (Word, Excel, Outlook, Access) D. Strong organizational skills, strong attention to detail, strong interpersonal skills, and ability to professionally complete administrative tasks Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures and terminology Ability to work independently on assigned tasks as well as to accept direction on given assignments Ability to work collectively with team members Highly developed sense of integrity and commitment to customer satisfaction Professional appearance Physical Work/Environment Requirements Work is performed in an office environment (constant 67-100%) and requires seldom (0-10%) movement into a warehouse environment. Physical Demand Sitting: Constant 67-100% - Sit on adjustable computer chair at desk (may stand) Standing: Occasional 11-33% - Intermittently stand on tile, carpet or cement floor Walking: Occasional 11-33% - Walk among workstations on tile, carpet or cement floor Heights/Ladders/Stairs: Seldom 0-10% - Use ladder to retrieve product from shelves Twisting at waist: Seldom 0-10% - Twist to lift product/documents Bending/Stooping: Seldom 0-10% - Alternate bend/stoop Squatting/Kneeling: Seldom 0-10% - Alternate squat/kneel Crawling: Never Reaching Out: Seldom 0-10% - Pick product from shelves and retrieve documents Talking/Hearing/Seeing: Constant 67-100% - Talk/hear/see people/English documents/instructions Working Above Shoulders: Seldom 0-10% Handling/Grasping: Constant 67-100% - Hold/grasp controls, hand tools, documents/products Fine Finger Manipulation: Constant 67-100% - Keyboard typing, writing, filing, controls on equipment Foot Controls: Never Driving: Never Repetitive Motion: Constant 67-100% - Computer mouse use, keyboard typing Vibratory Tasks: Never Lifting 15 lbs.: Seldom 0-10% - Lift work documents and/or product of MS Office (Word, Excel, Outlook, Access) Carrying 15 lbs.: Seldom 0-10% - Carry work documents and/or product Pushing/Pulling 15 lbs.: Seldom 0-10% - Push/pull product to load/unload, open/close file cabinet Comments: Alternate body movements may be used per employee discretion Reasonable Accommodation Notice Reasonable accommodations may be made to enable individuals with disabilities to perform job functions, ask Manager.

Responsibilities

The Inside Sales Representative prepares quotes, answers customer inquiries, and serves as a liaison between sales and customer service. They also handle order processing and resolve customer complaints.