Inside Sales Rep - Building Supply at The Lester Group Inc and all of its wholly owned subsidiaries

Fredericksburg, Virginia, United States -

Full Time

Start Date

Immediate

Expiry Date

09 Jun, 26

Salary

0.0

Posted On

11 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Inventory Control, Order Entry, Sales Solicitation, Billing Adjustment, Customer Service, Problem Solving, Job Knowledge, Use Of Technology, Sales Skills, Accuracy, Productivity, Safety Procedures, ECS Pro Database Software

Industry

Wholesale Building Materials

Description

Summary Interacts with customers and records information into computer for inventory control and orders for customers by performing the following duties. Essential Duties and Responsibilities include the following. Other duties may be assigned. Talks with customers and sales personnel and receives orders for product and delivery. Inputs orders into system and determines correct prices for product. Solicits sale of new or additional services. Adjusts complaints concerning billing or service rendered, referring complaints of service failures to designated person for investigation. Puts out price sheets to customers and sales personnel on weekly basis. Check inventory to assure orders can be filled and alerts proper personnel of needs. Supervisory Responsibilities This job has no supervisory responsibilities. Competencies To perform the job successfully, an individual should demonstrate the following competencies: Job Knowledge - Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; uses resources effectively. Use of Technology - Demonstrates required skills; adapts to new technologies; troubleshoots technological problems; uses technology to increase productivity; keeps technical skills up to date. Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics. Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments. Managing Customer Focus - Establishes customer service standards; monitors customer satisfaction. Sales Skills - Achieves sales goals; overcomes objections with persuasion and persistence; maintains customer satisfaction; maintains records and promptly submits information. Quality - Demonstrates accuracy and thoroughness; applies feedback to improve performance. Quantity - Meets productivity standards; completes work in timely manner; strives to increase productivity. Safety and Security - Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience Associate's degree or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience. Language Skills Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Mathematical Skills Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry. Reasoning Ability Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Computer Skills To perform this job successfully, an individual should have knowledge of ECS Pro Database software. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is frequently required to sit. The employee must occasionally lift and/or move up to 10 pounds. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet. The Lester Group is an equal opportunity employer committed to a workplace free from discrimination. We embrace diversity and do not discriminate based on race, color, religion, sex, national origin, age, disability, genetic information, or any other protected characteristic. Our hiring and employment decisions are based on merit and business needs. We actively promote a culture of fairness and inclusion, welcoming qualified individuals of all backgrounds to apply. EOE, Including Disabled/VET

Responsibilities

This role involves interacting with customers to record information for inventory control and processing customer orders by talking with customers and sales personnel to receive product and delivery requests. The representative will input orders, determine correct pricing, solicit additional services, and handle billing complaints while ensuring inventory availability.