WHO WE ARE

Mitten is the original Canadian manufacturer and market leader of vinyl siding. Our continued focus on operational excellence has set the industry benchmark for service, quality, performance and design, backed by the best in class lifetime warranty. As a coast to coast distributor of premium exterior building products we are the link between architects, builders and installers providing an endless variety of business and design solutions. As part of the Cornerstone Building Brands family, we are the largest manufacturer of exterior building products in North America. Our Canadian made vinyl siding has the largest and boldest colour palette in the industry and our colour matched aluminum, shake, stone, and accessories provide the perfect complements and finishing touches to any project. Our products maximize curb appeal and benefit installers by minimizing labour requirements.
Mitten Building Products is a growing company in the building products industry backed by Cornerstone Building Brands, providing us with stability and strength in the North American market. Cornerstone Building Brands is the largest manufacturer of vinyl windows in North America with brands you’ve come to know and trust. We have endless building product options from standard to specialty to customized to whatever you’re looking for. But it’s our service capabilities that sets us apart.
At Mitten Building Products, we strive to produce a continuous stream of market leading products and services. We are creative and seek to recognize, embrace and apply new ideas and commercialize them more quickly than our competitors. We relentlessly seek to raise the bar on our products and services. We establish a reputation for innovation, quality and service that differentiates us from our competitors and enables us to tailor products and services to be the market leader.
Our building solutions are the cornerstone of the communities we serve. We believe every building we create, and every part of that building, positively contributes to communities where people live, work and play.

WHAT THE COMPANY EXPECTS OF OUR TEAM

• Bring yourself fully to work each day
• Playing your role on the team so together we Win as One
• Welcoming and Driving Change to support our continued evolution
• Help drive the success of our Canadian Business through living our universal core values
• Making an Impact to ensure our continued success
  Job Description

POSITION OVERVIEW

The Inside Sales Representative is responsible for providing customer support and maintaining positive customer relations while responding to problems and inquiries. This includes 1) taking and processing orders; 2) responding to customers in person, online and by phone; 3) ensuring customer satisfaction by anticipating customer needs and proposing appropriate solutions based on our product portfolio. Additionally, this successful candidate will work towards maintaining productive working relationships with internal staff, and external customers and coordinating all aspects of siding, allied, and promotional orders from receipt to delivery.

EDUCATION

• Completion of college/vocational or technical training (Grade 12 or GED as a minimum)
• Knowledge of building materials and construction techniques (Not required by would be an asset).
• Computer literate; Proficiency in using the Office Suite of products including (Word, Excel, Teams, and Outlook)

SKILLS AND ATTRIBUTES

• Customer-focused attitude with a high level of professionalism and discretion
• Excellent communication, interpersonal skills, and ethics
• Attention to detail with an elevated level of accuracy.
• Excellent administrative, organizational, time management and prioritizing skills
• Knowledge of building material industry, and have working knowledge of the different materials sold in the market.
• Dedicated team player that can work effectively with their own team as well as other departments to achieve goals.
• Able to handle a fast paced, demanding environment and to act with urgency when necessary.
  Additional Information
  Mitten Inc. is also committed to providing an inclusive and barrier free recruitment and selection process. Applicants should advise Human Resources if they require any type of accommodation during the recruitment process

• Service customers directly by telephone, email, mail, over the counter, and in the showroom.
• Assist customers and sales representatives with all inquiries pertaining to product, shipping, warranty, etc.
• Support outside sales team by adopting internal processes to ensure customer satisfaction.
• Communication with marketing and pricing department regarding customer pricing issues.
• Product knowledge to assist dealers with part and/or install inquiries.
• Create and manage order entries.
• Prepare a daily schedule of orders and distribute them to branch warehouse staff.
• Collaborate with warehouse staff when dealing with shipping errors and discrepancies.
• Address delivery-related issues such as late shipments, shortages, and damaged products.
• Prepare all required paperwork for freight claims and arrange for appreciate credit, or reshipment (if applicable) resulting from damaged product on shipment.
• Handling cash, credit, and debit and processing transactions
• Regularly communication by telephone, email, and MS Teams to various departments (Sales, Marketing, Allied, Accounting) on inquires to assist in facilitate orders for shipping and pick-up.
• Participate in local trade shows.
• Process credit/invoices for customers when required.
• As required, complete other tasks given by Branch Manager.
  Qualifications