POSITION SUMMARY

This job will lead you to build lasting relationships with customers and collaborate on developing
business markets. You will have the chance to evolve in an organization where collaboration and
customer satisfaction are the core of our business. We are offering a key position for an
exceptionally customer-centric individual! As front line customer service in our retail stores.

REQUIRED EDUCATION & QUALIFICATIONS

• 2 to 5 years of industry experience, customer service or sales of welding or industrial

products

• Knowledge of welding processes and products is an asset but not mandatory
• Good knowledge of computer systems and google suite
• Secondary diploma
• Class 5 license, clean driver’s abstract
• A positive attitude and customer service focus
• Forklift experience, DZ License would be an asset as well
• Ability to lift 50lbs

• Listens actively to customers to advise them on products, prices and availability in order to

satisfy their needs. Answers technical questions.

• Adheres to, and follows Good Manufacturing Practices (GMP) as it pertains to medical

gases, and medical devices within the scope of their role.

• Receives and processes customer orders (phone, email in, fax, etc)
• Prepares quotations and standard tender requests.
• Provides support to the local account executives for back-office activities.
• Performs phone “cold-calls” for network customers and “blitz” in some market segments.
• Does post-sales follow-up to ensure customer satisfaction
• Organizes the display of products in the store
• Identifies and respects our commitment to our customers and ensures that deliveries are

made in time.

• Process and confirm delivery slips.
• Communicates with the logistics team to ensure cylinder replenishing.
• Use your welding knowledge and experience to deliver products to our customers, and help

them find the right supplies for their projects and business needs

• Learn new computer systems, enabling you to give accurate information, pricing and quotes

for our customers.

• Learn how to track orders/cylinders and expand your knowledge in logistics
• Plan routes for delivery and follow ALC’s safety policies diligently
• Work in a clean and organized environment by maintaining our product displays
• Get to know our customer base both on the front line and making deliveries, learn about our

products and mentor from our Outside Sales Team and Managers to grow your advancement

opportunities!

• Cylinder and hardgoods delivery.