OUR STORY

Ames Tile & Stone Ltd. is a Vancouver born, Canadian company, founded by two brothers in 1912.
Fun fact: The partnership between the brothers lasted less than two weeks, but Ames Tile & Stone has lived on for over 100 years.
A family-owned business with a strong reputation built over four generations. Ames Tile & Stone is Western Canada’s premier importer and distributor of high-quality ceramic and porcelain tile, luxury vinyl flooring and complementary products.
We are a trusted partner in the industry, known for our commitment to exceptional customer service and delivering high-quality, design-forward solutions.
Family. History. Proud to be Ames Tile.

JOB REQUIREMENTS

• Deliver superior customer service
• Strong computer skills and experience with CRM’s and other software platforms
• Effective Listening, communication and negotiating skills
• Accuracy and attention to detail
• Understand customer needs and requirements
• Professional demeanor
• Demonstrated success in turning leads into sales
• Able to multi-task
• Manage time effectively and adapts quickly to changing priorities
• Able to handle difficult customers with diplomacy and tact
• Technical expertise and knowledge of company products
• Attend training courses, product demonstrations and industry events.
• Self-education on new products in the branch and in the marketplace
• Build strong relationships with Ames’ customers

QUALIFICATIONS

• Minimum of two years of customer service/sales experience, preferrable within the flooring industry
• Minimum of two years’ experience taking inbound calls and processing orders
• Post-secondary education preferred. Work experience will be considered in lieu of post-secondary education.
• Proficient with computer data entry, windows, use of websites and apps
• Strong communication skills both written and oral
• Strong Customer Service skills
• Ability to work quickly and accurately under pressure
• Able to multi-task
• Able to build relationship and loyalty with customers
• Organized and detail orientated
• Strong time management skills
• An internal drive to succeed
  Job Type: Full-time
  Pay: $45,000.00-$55,000.00 per year
  Work Location: In perso

• Provide a warm greeting to customers as they enter the building
• Answer incoming calls in a prompt professional manner
• Process email and fax communications in a professional and timely fashion
• Route qualified opportunities to the appropriate A&D rep or Sales Rep for further development and closure
• Accurately enter sales orders into the computer system
• Provide quotes and follow up on those quotes
• Deal with customer complaints and issues in a prompt, friendly and professional manner, bringing the issue to the appropriate decision maker to rectify the issue.
• Clear instruction to customers picking up product on where to go and the process, so as to efficiently connect the customer with the warehouse staff.
• Keep workspace, showroom and display areas clean and free of clutter and dust.
• Handles cash transaction and giving back correct change
• Taking payments on accounts
• Filing paperwork
• Taking deposit to the bank
• Other duties as required