COMPANY SUMMARY

CSI provides state-of-the-art stainless steel process equipment and service to the food, dairy, beverage, pharmaceutical, and personal care industries. We are a growing company with a passion for providing superior customer service. Our work environment is rooted in respect, teamwork, continual learning, growth and community.
If you have technical expertise and thrive in a fast-paced team environment, you will find the Inside Sales Representative role at CSI to be a perfect fit. This position places a primary focus on achieving goals and ensuring customer satisfaction, requiring both your business acumen and CSI’s technical capabilities to present innovative solutions.
Effective listening skills are crucial in this role, aiding in understanding customer needs, particularly in sectors like food, dairy, beverages, and pharmaceuticals. As an Inside Sales Representative, you’ll collaborate with all CSI departments to gain a deeper understanding of customer requirements and deliver process components and systems that add value.
You’ll also play a pivotal role in establishing new customer relationships, driving revenue growth, and working closely with a diverse team. Your technical expertise will be invaluable as you address customer needs and provide solutions that bring added value. If you’re ready to make a significant impact and be part of a prominent industry leader, consider a future with CSI, where you can advance your career as far as your ambition takes you.

REQUIREMENTS/SKILLS

• High School diploma or equivalent, required
• College credits, desired; BA/BS degree, strongly preferred
• Technical (mechanical) emphasis, preferred
• Minimum 2 years proven sales experience, required
• Strong phone presence and experience, required
• Excellent verbal and written communication skills, required
• Computer proficiency:
• Microsoft Windows; latest version Microsoft Office; latest version Word and Excel advanced PowerPoint intermediate
• Outlook proficiency
• Adobe Acrobat; latest version
• Industrial food or pharmaceutical, preferred Salesforce or similar CRM, preferred

• Prospecting and Proactive Sales Behaviors - daily
• Contribute to overall vision of increased sales through accountability and relationship management - daily
• Learn characteristics, including specific market, of each customer in order to determine what products we have the most potential to sell to them - ongoing
• Proactively identify, question, and suggest changes to standard procedures - ongoing
• Systematic communication with customers and prospects primarily on phone, conference calls, virtual meetings, and some on-site meetings - ongoing
• Formulate, write and implement a business plan stating goals and sales strategies to achieve those goals - quarterly
• Develop rapport with, and delegate appropriate tasks to, assigned inside sales representatives, technical consultants, project managers, and estimators - ongoing
• Respond to customer requests for information - daily
• Communicate special customer needs to customer service, special alloys and design in organized and well documented manner - daily
• Enter notes in CRM, per procedure, to document all completed and scheduled activities - daily
• Understand and follow established procedures for sales, project management, purchasing, and returns - daily
• Submit activity report per procedure - ongoing
• Maintain a positive relationship with sales personnel for equipment manufacturers such as Alfa Laval and others - ongoing