Inside Sales Representative - Charlotte, NC at GITI TIRE USA LTD

Charlotte, North Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

22 Jun, 26

Salary

0.0

Posted On

24 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Sales Support, Order Processing, Quote Preparation, Inbound Communication, Outbound Communication, CRM, ERP Systems, Product Knowledge, Upsell, Cross-sell, Conflict Management, Decision Making, Problem Solving, Business Acumen, Multitasking

Industry

Motor Vehicle Manufacturing

Description

Charlotte, NC Full-Time - 100 % Work On-Site Basic Function The Inside Sales Representative (ISR) supports customers and the sales organization by providing high-quality service, accurate order processing, and timely sales support. This role handles inbound and outbound communication, prepares quotes, assists with product information, and ensures a positive customer experience while supporting revenue growth. Key Responsibilities Customer Service & Sales Support * Respond to inbound calls, emails, and online inquiries * Provide customers with product, pricing, and availability information * Process orders, returns, replacements, and account updates * Troubleshoot basic order or service issues and follow standard workflows * Maintain accurate documentation in CRM and internal systems Inside Sales & Revenue Support * Prepare quotes within established pricing guidelines * Conduct routine outbound follow-ups on quotes and open orders * Identify upsell and cross-sell opportunities * Support field sales teams with documentation, samples, and scheduling * Maintain strong product knowledge to guide customers effectively Workload Expectations * Manage high-volume daily customer communication * Complete 5–15 quotes per day depending on complexity * Process 20–40 orders or service tickets per day * Maintain consistent follow-up on assigned quotes and customer needs * Perform other related duties as assigned Success in This Role Looks Like * Accurate and timely order entry * Consistent quote turnaround and follow-up * High customer satisfaction scores * Strong collaboration with internal and field sales teams Page Break Page Break Job Compentencies Budget Computer Skills Conflict Management Customer Service Decision Making Problem Solving Product Expertise Project Management Results Driven Sales Goal Business Acumen Sales Skills Self-Development Strategic Thought Technical Skills Page Break Educations/Trainings This position requires a high school diploma. Qualification/Experience * 1–3 years of inside sales, customer service, or order management experience * Strong communication, organization, and multitasking skills * Ability to work effectively in a fast-paced environment Computer & Technical Skills * Knowable working with ERP systems for order processing, inventory tracking, and customer account management a plus. Proficiency in CRM/ERP systems * Basic knowledge: Microsoft Office: Word, Excel, PowerPoint, Outlook skills, including OMS, and MPS (Data analysis for sales reporting).

Responsibilities

The Inside Sales Representative supports customers and the sales organization by providing high-quality service, accurate order processing, and timely sales support through handling inbound/outbound communication and preparing quotes. Key duties involve responding to inquiries, processing orders and returns, troubleshooting basic issues, and identifying upsell/cross-sell opportunities to support revenue growth.