Job description

No salary information provided.

Company pension scheme, company health insurance, company bicycle leasing, home office option

Permanent position, full-time

Höhr-Grenzhausen

Full job description

• Höhr-Grenzhausen

Founded in 1973, Best4Tires is one of Europe's leading tire retailers with approximately 900 employees. As a leading international innovation driver, we are also a key player in the wholesale tire sector and a digital service provider specializing in all things tire-related . With over 10,000 tire products available for immediate delivery, Best4Tires is also a B2B partner for customized tire wholesale needs .

Join our sales team in Höhr-Grenzhausen (near Koblenz) on a full-time basis (40 hours per week). You will be responsible for the structured support of our B2B customers and will serve as their central point of contact for all inquiries.

This role is customer service, not cold calling sales: Customers come to you and you ensure they stay by providing good service.

The following tasks await you:

• You are the first point of contact for our B2B customers and handle customer inquiries primarily by telephone in a reliable and solution-oriented manner.
• Service-oriented advice on our product range of tires, rims and complete wheels
• You handle complaints independently - from recording to final resolution - while keeping the customer relationship in mind.
• Follow-up on customer inquiries to ensure customer satisfaction
• You create offers in the ERP system (Navision) and maintain customer data accurately in the CRM (Salesforce).

You bring the following:

• Completed commercial training (e.g. in wholesale and foreign trade, in office administration or in dialogue marketing)
• Several years of experience in telephone-based B2B customer support, customer service, call centers or similar environments
• Strong customer focus and enjoyment of customer contact
• Product knowledge is an advantage, but not a requirement – ​​more important to us is experience in telephone customer contact and a structured way of working.
• Enjoyment of telephone customer contact , as well as openness and strong communication skills
• High reliability and structured working methods
• Fluent German skills, both spoken and written; additional languages ​​are a plus.

Best4Tires offers you:

• A solid overall package: fixed salary , 13th month salary and performance-related compensation components.
• Permanent employment contract with 30 days of vacation per year
• A structured introduction to products, processes and systems
• Option for mobile working, approximately two days per week in the home office
• Best4Us Corporate Card with €50 net monthly + €60 net birthday bonus
• Discounted memberships at selected gyms in the region
• Participation in bicycle leasing and technology leasing programs
• Company-sponsored supplementary health insurance , retirement savings plan and access to corporate benefits
• Modern , ergonomic and air-conditioned workplaces with up-to-date system infrastructure

Sounds exciting?

Then we look forward to receiving your online application! Your CV is sufficient – ​​a cover letter is not necessary.

If you have any further questions, please feel free to contact our HR department.

• Niclas Kaspari
• HR Manager
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