SUMMARY

The Inside Sales Representative plays a key role in establishing positive first impressions and customer service excellence in laying the groundwork for a successful order by ensuring order accuracy, verifying order details with the customer, efficiently entering the orders in the system, and relaying vital information to operations team members.
The primary responsibility of the Inside Sales Representative is to support and partner with customers to assess current and projected needs. Value is brought to the customer and the Company when an understanding of market direction and forces is aligned to be advantageous for both. This position is responsible for the province of Quebec, Eastern Ontario, and northern New Brunswick.

KNOWLEDGE, SKILLS, AND ABILITIES

Sales

• Excellent customer service skills on the phone
• Demonstrated ability to anticipate customer needs
• Comfortable with conducting outbound phone calls to existing customers

Supply Chain and Logistics

• Experience coordinating cost effective and timely delivery of the products to customers.

Technical

• Able to quickly learn technical information specific to the building industry
• Working knowledge of wood frame residential construction is an asset

Other

• Highly proficient with MS Office applications and strong computer literacy skills
• CRM experience is considered an asset
• Aptitude for numerical calculations
• Excellent French and English communication skills at a capacity to influence sales over the phone
• Self-driven and motivated to work independently as well as part of a team

EDUCATION

• High school graduation is a requirement
• Formal sales training is desirable

LINGUISTIC REQUIREMENTS

• Bilingual (French and English) is a requirement

Please refer the Job description for details