SUMMARY

As the Inside Sales Representative (ISR) is one of three key customer facing positions, the ISR plays a primary role in creating the first impressions for excellent customer service. As well as laying the groundwork for a successful order by ensuring order accuracy, verifying order details with the customer, efficiently entering the orders in the system, and relaying vital information to operations team members. Doman’s sales force is comprised of Inside Sales Representatives, Commodity Traders, and Account Managers.
The Inside Sales Representative takes on a generalist function and is comfortable selling engineered wood products, siding, decking, railing, as well as all other building material product lines. The ISR also has the ability to increase sales revenue, order by order.
Our customers range in size from small independent lumber yards, to regional building material dealers, national home improvement chains, and industrial and OEM customers.

KNOWLEDGE, SKILLS, AND ABILITIES

Sales

• Excellent customer service skills on the phone
• Demonstrated ability to anticipate customer needs
• Comfortable with conducting outbound phone calls to existing customers

Technical

• Able to quickly learn technical information specific to the building industry
• Working knowledge of wood frame residential construction is an asset

Other

• Very comfortable with Excel, Word, and Outlook; good keyboarding skills and computer skills
• Aptitude for numerical calculations
• Excellent English communication skills at a capacity to influence sales over the phone

EDUCATION

• High school graduation is a requirement
• Formal sales training is desirable

Please refer the Job description for details