ABOUT US:

Since we were founded back in 1982, Droylsden Glass has proudly provided homeowners across Greater Manchester with a range of excellent home-improvement products and services. Thanks to company growth, we relocated to our current premises in Audenshaw in 1996, where we have continued building our esteemed reputation for quality and value for money.

POSITION SUMMARY:

A full-time, permanent Inside Sales Representative role focused on customer engagement, lead conversion, and relationship-building—with a mix of office-based and occasional off-site appointments. It’s not cold calling; the emphasis is on following up warm leads, demonstrating our products, and closing sales.

ESSENTIAL SKILLS & EXPERIENCE:

• Communication: Strong verbal and written skills, professional and friendly demeanour.
• Sales Ability: Experience meeting monthly sales targets, generating leads, and closing deals.
• Quote Management: Experience preparing and chasing quotes.
• Negotiation: Confident yet soft in approach – no hard selling.
• Customer Journey: Guide clients from initial enquiry to contract signing.
• Strong Technical Skills: Familiar with Microsoft Office and CRM and sales tools.
• Driving License: Required, preferably with a personal car for occasional visits.

KEY RESPONSIBILITIES:

• Customer Engagement: Speak with customers by phone, email, and in person, demonstrating products and promoting services.
• CRM Use: Manage customer relationships and sales pipeline using in-house CRM tools/software.
• Sales Follow-Up: Regularly follow up on leads and quotes, aiming to convert them into successful sales.
• Customer Service: Address enquiries and resolve issues promptly and professionally.
• Team Collaboration: Work with the sales team to meet sales targets.
• Market Knowledge: Stay updated on products, competitors, and industry trends. Full product training will be provided.

You are perfect for this role if you:

• Love talking to people and providing great service.
• Are results-oriented, organised, and a great communicator.
• Thrive in sales without pressure tactics.
• Want a long-term, secure role where you can grow your income based on your performance